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Over the past few weeks I have been experiencing lag spikes, all times during the day and night. When running a constant ping to 75.75.75.75 or 75.75.76.76 packets will drop then spike to over 3200 ms on the next responding ping.
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Your pictures are broken. FWIW do not run ICMP packet based pings to the Comcast DNS servers as they are deliberately configured to de-prioritize these probes. Choose other targets like sites that you are having a problem with, your Comcast WAN default gateway address, or google.com etc.
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I understand pinging internals ie the the cmts, dns servers, or any other internals with have a skewed result. But pinging somewhere like yahoo.com, google.com, and or the gateway ip yields the same loss and spikes.
Thanks,
How do the rest of the downstream channels look ? Also post the RF error log entries.
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The only logs available are Event, System, & Firewall.
The signal stats look. The modem's RF error log entries would be helpful. I don't have a CC gateway device so I can't tell you where to look for them, sorry. Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
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@jarrelp wrote:I am not using wifi, the computer is cat 5 to the arris gateway. I don't think this gateway gives the end user access to the RF log.
I'm going to try escalating your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic.
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Topic now being closed as per the original poster's request.
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