Every day at random times (but often just as I sit down at my computer), my connection will drop out for a good minute. This is on a desktop wired to the modem, and has been happening daily for months now.
Event Logs: https://i.imgur.com/UIX3TmS.png
Modem: Arris Surfboard 6190
Router: Asus RT-AC1750
This problem has persisted for a while. We've had multiple tech visits that have tested and replaced the line to our home multiple times. While this fixed the slow downs we were having before, we still experience this random disconnects daily. During this, the modem's lights still show that it has a full connection, it doesn't often restart.
I can tell by looking at the images that the SNR for DBC-24 is low. No idea how to fix it. There is no splitter in our home, line goes right from the box in our backyard to our modem. Any help with this would be appreciated.
Yuck ! The SNR's are out of spec !! Looks like there is some intermittent noise ingress leaking into the line(s) somewhere. Suggest that you keep getting the techs involved until it is fixed properly !!
Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home. Good luck !
Hi there, Mcginty3777.
Apologies for the service interruptions! Let me see what I can do with your account. Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Please also post publically here how things turn out, thank you.
Well, some exciting news. Earlier today there was some maintenance on my service, and a few minutes later a comcast truck pulled up to my house and started working on the box in my backyard. After that, at least so far, a few hours later, the errors have stopped. Looking at my status, I can't help but notice that channel 24 is still out of spec, but so far it's much better than it was.
Let's hope it holds, else I'm going to have to replace the coax in the house.
Those links are broken.
Well, a good ending to this story. There's been some maintenance to the main lines in my area, and after that was completed the errors dropped to only a few per day. I'm sure I can fix those, but the disconnects stopped and my speed is pretty steady.
Good to hear ! Curious as to what the stats look like now ?