Hello, a new cable was installed from the cable terminal / pylon on the street to my house recently and was disconnected and reconnected when Xfinity/Comcast buried the cable today. The Internet service is working, but I noticed on my CGM4140COM XB6 gateway stats that Correctable Codewords for indexes 1 and 33 are consistently about 50% of all Codewords on those channels/indexes. This percentage remains about the same over time as the Unerrored Codewords and Correctable Codewords increment on those indexes. The Uncorrectable Codewords on 1 and 33 are both 0. All other indexes/channels 2-32 have 0 Correctable Codewords and 0 Uncorrectable Codewords. While the Codeword errors are all correctable, the high percentage of correctable codewords seems undesirable and indicative of some interference. Is this persistently high level of correctable codewords considered to be a problem by Comcast/Xfinity? What can be done to reduce or eliminate these errors? @ComcastTambrey @ComcastJoeTru
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
It happens on Channel 1 and Channel 32. Thoughts anyone?
I can't get over 600 Mbit on a 1000Mbit Plan even when directed to the modem.