What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Hi, RobertAho. Thanks for posting here for support. We're sorry to hear about the connectivity issues you are experiencing, we know that those are frustrating situations. You're welcome to either send me a private message with your name so I can review your modem diagnostics on this end and let you know what I recommend, or you can post your modem stats/logs here publicly and get help from the community. Whatever suits you most, is fine with us.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Hi there. I have completed this interaction, because we have not heard back from you on it. If you do end up needing support with this, please send me that PM.