Community Forum

Connectivity

New Poster

Connectivity

My xFi router drops connections every 30 to 45 minutes
Silver Problem Solver

Re: Connectivity

Moved to Home Network

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Diamond Problem Solver

Re: Connectivity

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

New Poster

Re: Connectivity

Yes, it occurs in wired and WiFi devices
Diamond Problem Solver

Re: Connectivity

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

 

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.