Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact model number of that Netgear modem ?
Is this a WiFi connection ?
The model number is C6300V2
I am wireless with a wifi extender, but this affects my husband as well who is wired. This is the log wired
This is the downstream and upstream with SNR
3. Wired with a NETGEAR - AC750 Dual-Band Wi-Fi Range Extender
I also have a netgear app on my phone and it currently says this when I log into it.. I don't use it often but I don't remember it saying this when I set it up
O/k as an FYI, the signal status values aren't any different whether wired or wireless as they are on the WAN side of the modem, not your LAN, so there is no need to post both.
That said, The upstream power is too high, and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.