Community Forum

Connectivity issues; Started Unicast Maintenance Ranging - No Response received - T3 time-out

Hruskjk
New Poster

Connectivity issues; Started Unicast Maintenance Ranging - No Response received - T3 time-out

I’m getting the error in the subject plus several others in my modem log. I’m supposed to be getting gigabit service but it’s been in the 300 mbps range all week since a Comcast contractor replaced the line from the pole/tap to my house. But today I’m back to almost dial up service. I’m a new client and am thinking about cancelling already. Have called customer service but waiting on their “reset”. Any thoughts on how to fix this?
BruceW
Gold Problem Solver

Re: Connectivity issues; Started Unicast Maintenance Ranging - No Response received - T3 time-out

Please see Internet Troubleshooting Tips. If you still need help, please post your modem or gateway's model number and signal information, especially downstream power levels and SNR, upstream power levels, and error log.