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Connection problems

New Poster

Connection problems

just spent an extra $40 to upgrade my internet so that I would stop having internet problems and connection problems yet for some reason that seems to not even work I'm sick and tired of paying money out of my pocket free service that doesn't even work I'm tired of restarting my modem I'm tired of reconnecting my Wi-Fi. I'm sick and tired of troubleshooting my modem every single day and that's not an exaggeration please fix this or I will be canceling my subscription and will not pay a dime. If someone can get back to me as soon as possible that would be awesome so we can resolve the situation.
Expert

Re: Connection problems

FWIW, upgrading to a faster speed tier is NEVER a solution if there are underlying connection quality problems.

 

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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