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Connection dropping daily

Frequent Visitor

Connection dropping daily

Started about 4 weeks ago. Random drops a few times a day.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 501000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enable BPI+
IP Provisioning Mode Honor MDD IPv6 only

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 28 501000000 Hz 1.5 dBmV 39.0 dB 801 1194
2 Locked QAM256 24 477000000 Hz 2.4 dBmV 39.4 dB 1161 1406
3 Locked QAM256 25 483000000 Hz 2.2 dBmV 39.3 dB 1061 1398
4 Locked QAM256 26 489000000 Hz 2.1 dBmV 39.3 dB 1039 1281
5 Locked QAM256 27 495000000 Hz 1.9 dBmV 39.3 dB 979 1398
6 Locked QAM256 29 507000000 Hz 1.5 dBmV 35.6 dB 953 1584
7 Locked QAM256 30 513000000 Hz 1.7 dBmV 39.2 dB 902 1291
8 Locked QAM256 31 519000000 Hz 1.8 dBmV 39.3 dB 926 1571
9 Locked QAM256 32 525000000 Hz 2.0 dBmV 39.3 dB 906 1329
10 Locked QAM256 33 531000000 Hz 2.2 dBmV 39.4 dB 861 1300
11 Locked QAM256 34 537000000 Hz 2.3 dBmV 39.4 dB 860 1241
12 Locked QAM256 35 543000000 Hz 2.5 dBmV 39.5 dB 829 1178
13 Locked QAM256 36 549000000 Hz 2.6 dBmV 39.5 dB 802 1446
14 Locked QAM256 37 555000000 Hz 2.7 dBmV 39.6 dB 740 1490
15 Locked QAM256 38 561000000 Hz 2.7 dBmV 39.5 dB 576 1166
16 Locked QAM256 39 567000000 Hz 2.7 dBmV 39.6 dB 654 1134
17 Locked QAM256 40 573000000 Hz 2.6 dBmV 40.3 dB 0 0
18 Locked QAM256 41 579000000 Hz 2.6 dBmV 40.3 dB 0 0
19 Locked QAM256 42 585000000 Hz 2.7 dBmV 40.4 dB 0 0
20 Locked QAM256 43 591000000 Hz 2.7 dBmV 40.3 dB 0 0
21 Locked QAM256 44 597000000 Hz 2.9 dBmV 40.3 dB 0 0
22 Locked QAM256 45 603000000 Hz 2.8 dBmV 40.3 dB 0 0
23 Locked QAM256 46 615000000 Hz 2.8 dBmV 40.3 dB 0 0
24 Locked QAM256 47 621000000 Hz 2.8 dBmV 40.2 dB 0 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 23700000 Hz 43.0 dBmV
2 Locked ATDMA 4 5120 Ksym/sec 36700000 Hz 40.0 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 30300000 Hz 40.0 dBmV
4 Locked ATDMA 1 5120 Ksym/sec 17300000 Hz 40.3 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Current System Time: Sat May 11 09:23:27 2019
System Up Time: 37:57:07
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Official Employee

Re: Connection dropping daily

Hello jimhbennett. We appreciate you visiting and posting on the Xfinity Forums. I can assist with troubleshooting your internet connectivity issues. Please send me a private message and include your full name so I can access your equipment. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 
 


I am an Official Comcast Employee.
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