Community Forum

Connecting Alexa to Xfinity wifi.

New Poster

Connecting Alexa to Xfinity wifi.

I just switched to Comcast.  I can't connect Alexa.  Alexa says go to wifi settings on my iPad & click "Amazon-xxx".  This option doesn't show in my wifi options.  My internet works fine.  But, Alexa won't connect.  Help!!

Official Employee

Re: Connecting Alexa to Xfinity wifi.

Since you’ve reported that your internet works fine, you should be working with Amazon support
https://www.amazon.com/gp/help/customer/display.html?nodeId=201952240
Silver Problem Solver

Re: Connecting Alexa to Xfinity wifi.

Maybe this will help, (use the Alexa app on the mobile device/ipad).

https://www.amazon.com/gp/help/customer/display.html?nodeId=201549640