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Connected to Xfinity wifi hotspot, but no internet

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Connected to Xfinity wifi hotspot, but no internet

There's no internet at my grandma's apartment. So I just use the neighbor's xfinitywifi hotspot all the time. This has been happening to me for the past few weeks now. Everytime when I connect to the Xfinitywifi hotspot it says: Unidentified Network on my laptop, Failed to obtain IP address on my phone, and Wi-Fi doesn't have a valid IP configuration when I troubleshoot the problem. Please, I need help. Also, I tryed using the Xfinitywifi program but when I connect it to Xfinitywifi it's connected and works for only a few minutes then goes back to no internet connection.