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Comcast refuses to fix internet issues

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Comcast refuses to fix internet issues

Xfinity trucks were seen in the neighborhood approximaely 4-6 weeks ago and ever since then I have had 60-200 drop outs each day.

 

I know because I ran and still run, a log-file of my own. 

I bought a NEW modem thinking mine was dying and the internet still drops out

I changed the spliter - still drops out.................

 

...... the issue is not on my end - I have determined that much

 

BUT - Comcast refuses to fix the issue

 

I'm looking at a new internet provider ..................

 

........ You want me to stay as a customer????????????????.......

 

 

...........    FIX THE INTERNET !!!!!!!!!!!!!!!!!!!

Expert

Re: Comcast refuses to fix internet issues

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

Is this a WiFi connection ?



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