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Cisco DPC3941T continuously disconnects

Regular Visitor

Cisco DPC3941T continuously disconnects

I've had problems with this router/modem disconnecting from my computer since getting it. Had Xifinity tech out and they"fixed" the problem.  Now it's disconnecting again. Wireless lights on modem blink continuously. Suggestions on what to do?

Expert
Regular Visitor

Re: Cisco DPC3941T continuously disconnects

I am not able to connect to http://192.168.100.1. I get a message that it timed out tryng to connect. How do I connect? Can you tell I'm not real computer savvy? 72 years old and trying hard.

Expert

Re: Cisco DPC3941T continuously disconnects


@greenjob13 wrote:

I am not able to connect to http://192.168.100.1. I get a message that it timed out tryng to connect. How do I connect? Can you tell I'm not real computer savvy? 72 years old and trying hard.


Does this link work ?;

 

http://10.0.0.1

Frequent Visitor

Re: Cisco DPC3941T continuously disconnects

Talking to Comcast last week and today, I was told that there are hardware issues with the Technicolor DPC3941T and it cannot be fixed. I was sent a new Arris TG1682G and I installed today. I was told that the TG1682G is replacing the DPC3941T