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Cant host shareplay on ps4 only when using my xfinity internet

Frequent Visitor

Cant host shareplay on ps4 only when using my xfinity internet

I have been trying to fix this myself for many months but I cant find a solution. And I have not found a solution online either. Has anyone found the answer to this problem yet? On PS4, I can join any shareplay... but I cannot host. No one can connect to mine.
Expert

Re: Cant host shareplay on ps4 only when using my xfinity internet

Have you tried forwarding the necessary ports / lowering the security level of the firewall in your router ?



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Frequent Visitor

Re: Cant host shareplay on ps4 only when using my xfinity internet

I have forwarded the ports by calling comcast and having them do it. But how can I lower the firewall security?
Frequent Visitor

Re: Cant host shareplay on ps4 only when using my xfinity internet

So i went into my router settings and to firewalls. They were set to lowest security already....
Expert

Re: Cant host shareplay on ps4 only when using my xfinity internet

https://www.xfinity.com/support/articles/advanced-xfinity-wireless-gateway-features

 

https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway


https://forums.xfinity.com/t5/Internet/ANSWERED-How-to-set-up-Port-Forwarding-on-your-Comcast/ta-p/3...



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Frequent Visitor

Re: Cant host shareplay on ps4 only when using my xfinity internet

None of those steps helped. I never had this problem before til maybe 6 months ago. Also, this seems to be a major issue for people with Comcast internet and shareplay for ps4. No one seems to find a solution. Any more possible solutions? I want to be able to host shareplay and have friends join. At the moment, only I can join others shareplay but on one can join mine.
Expert

Re: Cant host shareplay on ps4 only when using my xfinity internet

Have you tried the Share Play and the PS4 tech support and Help Forums ?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Cant host shareplay on ps4 only when using my xfinity internet

Yes I have. It’s a major issue that only Comcast users have.