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Cant connect to web host

New Poster

Cant connect to web host

Upgraded my internet last month. Along with the additional speed they gave me a new modem/router. Since then I can no longer connect to my webhost. My internet browsing is my fine. I have run a traceroute and this is what i see.

 

Traceroute has started…

 

traceroute to ftp.cardtronics.com (69.175.121.59), 64 hops max, 72 byte packets

1  10.0.0.1 (10.0.0.1)  5.488 ms  5.453 ms  5.790 ms

2  96.120.118.13 (96.120.118.13)  13.465 ms  13.261 ms  20.678 ms

3  ae-104-rur02.egypt.tx.houston.comcast.net (68.85.251.97)  53.026 ms  12.411 ms  15.531 ms

4  ae-2-rur01.egypt.tx.houston.comcast.net (162.151.135.117)  14.684 ms  11.122 ms  16.112 ms

5  ae-41-ar01.bearcreek.tx.houston.comcast.net (68.85.244.97)  23.302 ms  12.957 ms  6.367 ms

6  be-33662-cr02.dallas.tx.ibone.comcast.net (68.86.92.61)  19.179 ms  18.106 ms  19.569 ms

7  be-12124-cr02.1601milehigh.co.ibone.comcast.net (68.86.84.229)  32.205 ms  31.933 ms  33.774 ms

8  be-10521-cr02.350ecermak.il.ibone.comcast.net (68.86.85.169)  56.192 ms  53.934 ms  62.157 ms

9  be-7922-ar01.area4.il.chicago.comcast.net (68.86.91.166)  55.955 ms  54.911 ms  56.167 ms

10  be-2-ar01.elmhurst.il.chicago.comcast.net (69.139.201.241)  58.731 ms  59.750 ms  198.650 ms

11  ae-1-eg-chcgildtzrw.cermak.il.chicago.comcast.net (68.87.233.78)  56.386 ms  56.666 ms  56.618 ms

12  50-206-231-102-static.hfc.comcastbusiness.net (50.206.231.102)  58.196 ms  66.879 ms  61.489 ms

13  agg1.c13.r14.s101.chi03.singlehop.net (67.212.190.230)  98.673 ms  143.406 ms  96.822 ms

14  aswg1.c03.r11.s101.chi03.singlehop.net (96.127.188.69)  57.014 ms  56.968 ms  57.287 ms

15  sv9122.si-servers.com (69.175.121.59)  58.676 ms  57.951 ms  58.012 ms

 

I have also released the ip, flushed the dns, and tested without issue using my phone as a hotspot. Something is blocking this connection. Is this a comcast issue? Everything used to work just fine. I will gladly take my old internet speeds and modem back if I could just go back to the way things were.

Diamond Problem Solver

Re: Cant connect to web host

FWIW, if the web hosting company is si-servers.com, the trace shows that it is completing to the destination server. It may be an internal hosting issue. Have you contacted them about this ?

New Poster

Re: Cant connect to web host

Thank you for your input. I am currently on the phone with them right now. That is the correct hosting company.

 

It all worked great until my services were upgraded. I have no issues connecting to other web hosts. I will update if I get a clear answer from them.

New Poster

Re: Cant connect to web host

The host says it is not them. I used telnet to check that the port wasnt blocked and this is what it spit out. I am at a loss. 

 

Status:      Connecting to 69.175.121.59:21...

Status:      Connection established, waiting for welcome message...

Status:      Logged in

Status:      Retrieving directory listing...

Command: PWD

Response: 257 "/" is current directory.

Command: TYPE I

Response: 200 Type set to I.

Command: PORT 10,0,0,247,254,186

Response: 501 Server cannot accept argument.

Command: PASV

Response: 227 Entering Passive Mode (69,175,121,59,219,98).

Command: LIST

Response: 150 Opening BINARY mode data connection.