Community Forum

Cannot reach a web address

Highlighted
New Poster

Cannot reach a web address

I am trying to call technical support but your phone system will not get me to an agent.  I am extremely frustrated!!!!

 

I cannot reach the domain pixinsight.com from my network.  I can reach it from my phone if it is not connected to the home wifi.  I need help resolving this issue.

Highlighted
Expert

Re: Cannot reach a web address

Perhaps posting the output of a traceroute to the site may reveal a clue as to where the blockage is occuring.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!