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Cannot get to one particular website....err_connection_timed_out

New Poster

Cannot get to one particular website....err_connection_timed_out

I'm getting an This site Took too long error  ERR_CONNECTION_TIMED_OUT with ONE particular website since Saturday. Was working fine on Friday night. I get this type of error using Chrome, Safari or Opera. I have reset and rebooted my modem/router several times and have rebooted my computer also. If I slave my computer through my phone and use the cellular service it works fine. I was able to access the internet at work and the website pulled up also. I cannot access the site using the incognito window either. I have no firewall or weird setting and nothing was changed Friday night. I have a MacBook Pro. The site is up and running fine and my ISP, Xfinity/Comcast says that their network is up and running fine, which I do not believe due to the traceroute..Does someone who knows about this. The IT people at the website, outsideagents.com say this is an ISP issue. Someone please help me. No one at Xfinity will help....

 

I did a traceroute and here it is:

 

Traceroute has started…

 

traceroute to outsideagents.com (104.154.105.132), 64 hops max, 72 byte packets

1  192.168.0.1 (192.168.0.1)  2.336 ms  1.777 ms  1.535 ms

2  96.120.4.1 (96.120.4.1)  10.322 ms  11.946 ms  10.460 ms

3  96.108.191.173 (96.108.191.173)  11.609 ms  45.782 ms  58.412 ms

4  ae-27-ar01.b0atlanta.ga.atlanta.comcast.net (162.151.88.205)  20.331 ms  11.774 ms  12.429 ms

5  be-7725-cr02.56marietta.ga.ibone.comcast.net (68.86.93.125)  13.790 ms  13.177 ms  12.711 ms

6  be-11440-pe01.56marietta.ga.ibone.comcast.net (68.86.85.246)  13.023 ms  11.597 ms  12.123 ms

7  96-87-9-186-static.hfc.comcastbusiness.net (96.87.9.186)  10.576 ms  15.491 ms  10.724 ms

8  * * *

9  108.170.225.126 (108.170.225.126)  13.741 ms  16.299 ms  11.523 ms

10  108.170.249.162 (108.170.249.162)  10.889 ms  10.871 ms  10.643 ms

11  209.85.250.96 (209.85.250.96)  11.647 ms  11.356 ms  11.674 ms

12  209.85.142.161 (209.85.142.161)  30.552 ms  30.471 ms  29.274 ms

13  72.14.232.70 (72.14.232.70)  39.534 ms  39.513 ms  39.079 ms

14  72.14.236.127 (72.14.236.127)  39.973 ms  38.593 ms  37.697 ms

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

24  132.105.154.104.bc.googleusercontent.com (104.154.105.132)  49.100 ms  38.268 ms  39.109 ms

New Poster

Re: Cannot get to one particular website....err_connection_timed_out

I've called Apple support and they have put me through my paces on my computer. This is a NETWORK/ISP issue and I cannot get anyone at Xfinity to help me.

Gold Problem Solver

Re: Cannot get to one particular website....err_connection_timed_out

I can reach the site. When one customer cannot reach a site but others can, it usually means the site is blocking that customer's public Comcast IP (when you switch to cell data, you also change your public IP addess).

 

You might try asking the site's admins for help with this. The site's pages say "Contact customer service at: 866.208.5604 or crm@myagentgenie.com". You can look up your IP at https://www.google.com/search?q=IP.

My trace looks similar to the one you posted. Note that yours includes a reply from the destination host's IP. That means the data is reaching them and the site is responding to your trace packets, but it's rejecting web packets. You need to talk to them.

New Poster

Re: Cannot get to one particular website....err_connection_timed_out

Thank you so much!! 

New Poster

Re: Cannot get to one particular website....err_connection_timed_out

Actually, to me, it does NOT look like it is reaching the host website..

104.154.105.132....It looks like it is going everywhere but. Educate me. Where do you see that it is making it to the website? I just see it listed on the bottom, as where I want to go, but timing out way before that. 

Gold Problem Solver

Re: Cannot get to one particular website....err_connection_timed_out


@kfstewart103 wrote: Actually, to me, it does NOT look like it is reaching the host website.. 104.154.105.132 ... I just see it listed on the bottom, as where I want to go, but timing out way before that. 

The last line in your trace is a reply from the host's IP:

24  132.105.154.104.bc.googleusercontent.com (104.154.105.132)  49.100 ms  38.268 ms  39.109 ms

The timeout hops before that ( * * * ) are probably not significant here. Even though those routers did not send a reply back to you, they still passed your trace packets on toward the destination site. If they hadn't, you could not have got the reply from the host seen in line 24.

 

Whatever the problem is, your trace shows that it lies well beyond Comcast's network. You need to contact the site or its webhost and have them unblock your public Comcast IP. Or, if you have your own router instead of a Comcast gateway, you could use it's MAC address cloning feature to change your Comcast IP.