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Cannot connect to xfinity wifi hotspot

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Cannot connect to xfinity wifi hotspot

I cannot connect to a xfinity wifi hotspot on any of my devices (computer, phone, and tablet). When I troubleshoot my computer says reset the router and modem which I obviously can't do since its a wifi hotspot. I have talked to CS on the phone and they said there is an issue with my account that can be easily fixed by Tier 2 support which I have yet to get a call from. Can Tier 2 Support please contact me??
Expert

Re: Cannot connect to xfinity wifi hotspot

They won't call you. You have to call in and ask for them.

Expert