Community Forum

Cannot access VPN

Highlighted
New Poster

Cannot access VPN

I work remotely for work and cannot access a client VPN.  Others not on Comcast can access without issue. I am told it is because the Comcast modem I have does not allow Generic Routing Encapsulation (GRE) packets (protocol 47).  How do I fix this setting? Help please. 

Expert

Re: Cannot access VPN

Comcast gateways aren't known for being very user configurable. Probably the best long term solution is to get a third party router and set your Comcast gateway into bridge mode (or buy your own modem from the Approved Xfinity Modems and Gateways  list and save the $13/mo rental fee).

 

 

 

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!