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Can't print wirelessly > HP says issue is with Xfinity router/settings

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Can't print wirelessly > HP says issue is with Xfinity router/settings

I just bought an HP OfficeJet Pro 9015 printer. I'm having issues printing over wifi. I contacted HP support and they said I need to change the router channel to 11 and "disable HP UPN", whatever that means.

 

I contacted Xfinity support and they said they can't disable HP UPN because it's a 3rd party network and they don't have control over it. 

 

So, I don't know what to do to get this printer to work. Any ideas? 

Gold Problem Solver

Re: Can't print wirelessly > HP says issue is with Xfinity router/settings

Does anything on https://support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/docume... help?

 

"Having issues printing over wifi" doesn't tell us much. What problems are you having exactly? What happens when you try to print? Any error messages? The more details you can provide, the better.

 

I was not able to find any references to "HP UPN", so can't help with that.