Community Forum

Can't get XB6 to give me Gigabit Service - Two modems and three weeks later

New Poster

Can't get XB6 to give me Gigabit Service - Two modems and three weeks later

Allegedly upgraded to Gigabit Internet Service. 

 

Tech came out and installed the XB6 in place of my XB3.

 

Hardwired speeds top out at 250Mbs. Often I am at below 100 Mbs

Cat 7 cable wouter to the computer. And yes, I have tried mutliple computers as well.

 

They have replaced the modem 2x, A tech tried to fiddle with teh router settings remotely as well which succeded in cutting my speed down to 120 MPs - We did a factory reset of the router over the phone and we are back to 250Mbs. The service is glitchy however.

 

Signal to the house is allegedly strong and clean etc etc. 

 

Thoughts?

Expert

Re: Can't get XB6 to give me Gigabit Service - Two modems and three weeks later

How's the upload speed? I would suggest to post the signals anyhow just in case as well at http://10.0.0.1



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Expert

Re: Can't get XB6 to give me Gigabit Service - Two modems and three weeks later

Are you going to post the signal stats?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!