Overnight, I'm getting the "can not connect to in-home wifi" error. I have netgear CM500V modem, google wifi & xfinity triple play. It was working fine yesterday, and now Roku won't access and local channels are grayed out on my phone.
Also, "Xfinity wifi" is no longer listed as a network option on my phone.
Any help appreciated.
Solved! Go to Solution.
Note: If you are presented with information about Xfinity WiFi but do not see the option to Turn On or Turn Off, you have a device that is not eligible for the feature and is not broadcasting a public hotspot signal.
To learn more about the home hotspot feature, to find a hotspot near you, or to download the Xfinity WiFi Hotspots app, visit xfinity.com/wifi.
OP. Are you also using a Comcast supplied gateway device ?
Where are you seeing that error message ? The Roku ?
What are the "locals" ?
Have you tried power-cycling the primary Google WiFi router ?
yes on power cycling the Google wifi. The locals, acutally one local, is ABC network. There is a caption, "Connect to in-home WIFI to watch". Very confusing why this would happen all of a sudden. Thanks for suggestions.
See if anything here applies;
Good luck with it !
Regarding my issue of Roku not working because, supposedly, I was not in my house using my "in-home" wifi. Today a tech came out and ran numerous tests, which were fine. Upon my request, after almost 3 hours, he replaced my Netgear CM500V, with an Xfinity supplied modem/router and BINGO !!!!!!!
All is now working. I can use my phone app and get channels that require use to be within in-home wifi. Apparently very recent or in progress Xfinity is updating their network and this made my modem to not recognize that it was in home. The internet NEVER stopped working, it was just the xfinity app or roku didn't see that I WAS in home.
And apparently, I was not the only one experiencing this issue. Eventually, I will replace their modem with my own, but I plan on giving them time to do whatever updating they are doing.