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Can't connect into (http://10.0.0.1).

New Poster

Can't connect into (http://10.0.0.1).

I've tried to connect online to (http://10.0.0.1) but it gives me an error.  (The server at 10.0.0.1 is taking too long to respond). I had no problems getting connected the last few days and changed my password. My wireless devices tonight can't connect neither. Has anyone else had a problem connecting? 

 

 

 

Technicolor 

TC8305C

New Poster

Re: Can't connect into (http://10.0.0.1).

having same problem. Adding to my list. third day as a Comcast customer and the list is quite long.

 

New Poster

Re: Can't connect into (http://10.0.0.1).

I've been having the exact same issue for nearly a week now. Please help.

 

SMCD3VNG

Problem Solver

Re: Can't connect into (http://10.0.0.1).

http://10.0.0.1 is the address you would go to to accress the network settings on the modem.  Generally the default settings for this would be:

username:  admin

password: password

It would be best if the computer you are using for this is wired directly to the modem (gateway).

 

Regular Contributor

Re: Can't connect into (http://10.0.0.1).

DO NOT use http:// or anything else. Just use the numbers, 10.0.0.1. The http could be confusing it. Making your browser look for a website instead of the gateway device. Some browsers  wont let you do that. By default they throw in the http... stuff. I used chrome and it lets me do this, type in the numbers without the http.

 

If that does not work then try pinging the IP address. Open up a terminal window: start   / run /     type in cmd. Then at the command line type: ping 10.0.0.1. If you get a response it will show a time in miliseconds (ms). Soemthing like 563 ms or 600 ms, you get the idea.

 

If you get no response then the gateway ip address has been changed. You will need to reset the gateway in that case. If you get a response, then something is messed up with your browser or how you are trying to access the gateway. You will hate to figure out what that is, if that is the case.

Diamond Problem Solver

Re: Can't connect into (http://10.0.0.1).


alienist wrote:

DO NOT use http:// or anything else. Just use the numbers, 10.0.0.1. The http could be confusing it. Making your browser look for a website instead of the gateway device.


Huh? FWIW, it is a *website*. It's just not somewhere out on the open internet. HTTP is a protocol for both / either..

Gold Problem Solver

Re: Can't connect into (http://10.0.0.1).


alienist wrote: ... Just use the numbers, 10.0.0.1 ...

In some incarnations of Internet Explorer, if you try to use just "10.0.0.1" it launches a Bing search for that IP instead of connecting to the server. In that case you MUST use the http:// prefix to get it to work (what EG said). The OP might try opening a Command Prompt window, running an "ipconfig" command, and checking the "Default Gateway" address. It might be something different.

New Poster

Re: Can't connect into (http://10.0.0.1).

Same thing has been happening to me. Comcast has said that there is an outage in the are which is causing the problem. I believe this is just them not knowing what they are talking about because I have Internet access I just can't connect to my router. I was able to get on once after resetting but I changed my password and it kicked me out. Thinking about getting my own router and doing away with this terrible thing.
Regular Contributor

Re: Can't connect into (http://10.0.0.1).

@EG, you are mistaken. The ip address to the wireless gateway is not access to a website. The IP address is an internal address it's not a website address on the internet. 

Diamond Problem Solver

Re: Can't connect into (http://10.0.0.1).


alienist wrote:

@EG, you are mistaken. The ip address to the wireless gateway is not access to a website. The IP address is an internal address it's not a website address on the internet. 


Isn't that what I said ???;

 

QUOTE;

 

"Huh? FWIW, it is a *website*. It's just NOT some site out on the open internet. HTTP is a protocol for both / either.."

 

It's a built in web server. The browser sees it just like any other...

Regular Contributor

Re: Can't connect into (http://10.0.0.1).

@BruceW, if it is launching bing then it is going  out onto the web. It is not accessing the wireless gateway using the ip address assigned to it, which is internal. Hence the reason for not using the Http:

Regular Contributor

Re: Can't connect into (http://10.0.0.1).

@eg, learn what a class A network  and a  private ip address is. See, http://www.netdummy.net/privateip.html

Diamond Problem Solver

Re: Can't connect into (http://10.0.0.1).

I know what it is, thanks. I'm finished discussing this with you. Have a good day sir !

Regular Contributor

Re: Can't connect into (http://10.0.0.1).

Okay, well ... best of luck to you in getting this resolved. :-)

Gold Problem Solver
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Re: Can't connect into (http://10.0.0.1).

 

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New Poster

Re: Can't connect into (http://10.0.0.1).

I got this router/modem over 3 mos ago and I haven't been able to access the settings on it EVER. i've probably tried about 40 or so times, and never any luck. My gateway has always been 10.0.0.1, and I've pointed every browser on every PC in my house to that address and I've never even SEEN these "admin tools".

Problem Solver

Re: Can't connect into (http://10.0.0.1).

Class A IP addressing Scheme, is usually only reserved for use in a Enterprise environment. I would change it so that your router uses a 192.168.1.x/24 Class-C IP scheme.
Diamond Problem Solver

Re: Can't connect into (http://10.0.0.1).

FWIW, there are known firmware bugs with it.

Regular Visitor

Re: Can't connect into (http://10.0.0.1).

I've had my Comcast combo cable modem/router/wifi box for over a year and prior to a couple of weeks ago had no problem connecting to the configuration website of the box at http://10.0.0.1 BUT, a couple of weeks ago, that stopped working.

After much testing I discovered that I could access the configuration page for about 10 minutes right after I reset the box (either by pressing the reset button in the little hole at the top-back of the box or by removing the batter and unplugging the box, waiting a few seconds, and plugging it back in).  But then after the box has been running for about 10 minutes (or after I use the configuration website once), the configuration website will become unreachable again. The Internet connection continues to work but the configuration website at http://10.0.0.1 becomes unreachable.

I found this topic on this help forum and hoped that someone had discovered a solution but apparently no-one (even Comcast) has posted a solution to the problem.

I've been a professional computer scientist for 26 years and I've tried to resolve the problem several times myself but no luck.  I'm pretty sure the problem must be in a recent software update that Comcast sent out to these particular boxes.  If so it can only be fixed by Comcast fixing the problem in the software for the box and sending out another software update to the box.

As some of you have already noticed, you probably want to ignore any of the advice from "alienist" regarding this problem: it isn't helpful and does more to confuse the issue than help.

Regular Contributor

Re: Can't connect into (http://10.0.0.1).

Ping the IP address for the modem. If you get a response then its NOT the Modem. Its likely your browser or something else. In Windows go to Start / run / .. type in cmd.  Once the Black window opens type, ping 10.0.0.1.

Regular Contributor

Re: Can't connect into (http://10.0.0.1).

@Gable, the confiuguration page is not a website. I forget what language its programed in, but its not a website.

Diamond Problem Solver

Re: Can't connect into (http://10.0.0.1).

FWIW, it's not a website somewhere out on the open internet but it is a built in mini web server in the device.

Regular Visitor

Re: Can't connect into (http://10.0.0.1).

No alienist, you are wrong on both counts:

1) Just because it answers to PING does NOT mean that the software that runs the boxes internal web server (Microsoft Active Server Pages) is working correctly. On almost all devices (including Windows, Mac, Linux, Android, iOS, etc.) the software service that answers to PING is a completely separate software process from the software service that answers to http requests. The two can fail independently.

2) The box DOES run it's own website (written in Microsoft Active Server Pages) for the configuration pages. ANY computing device (no matter how small) that has an IP address and responds to http requests on port 80 with HTML pages, is by definition, running a "website".

Regular Contributor

Re: Can't connect into (http://10.0.0.1).

@Gable, There is a fundamental flaw in your understanding of network technology, networks, and network devices. Let me point some simple facts out to you.

 

First, the configuration page is not an OS or Server software. IT is NOT based upon MASP, Linux, etc.. either.  IT is programmed, largely, in Javascript. This is why you need Javascript enbaled to accesss it. Even states such in the user manual. SEE, http://docs.technicolor.com/data/files/cm/DMS-CTC-20130228-0000.pdf

 

Second, a technicolor wireless gateway is not a server. ITs a modem with a router and wireless access point built in. None of which meets the definition of a server or qualifies as being a server. A gateway by definition is "a nternetworking system capable of joining together two networks". Which is something entirely different than a server. SEE, http://compnetworking.about.com/od/networkdesign/g/network-gateway.htm

 

Third, as I previously stated the devices's IP address is internal; its a private ip address. These kind of IP addresses are not acccessed  from the web via http. This is all explained in RFC 1918 and RFC 4193.

Regular Contributor

Re: Can't connect into (http://10.0.0.1).

As you can see there is no HTTP, nor should there be.

 

Screen Shot 2014-02-18 at 5.52.48 PM.png

Problem Solver

Re: Can't connect into (http://10.0.0.1).

alienist, sorry, but there is a http, before the IP in that address bar. Do a Copy of the IP or URL in Safari's address bar, and past into a document or email. It will come out with http:// before it.
Regular Contributor

Re: Can't connect into (http://10.0.0.1).

@Bore_23, all the pictures and javascript are stored on the device itself NOT the web.

Regular Contributor

Re: Can't connect into (http://10.0.0.1).

That log in page brings up two images: btn_bg.png and logo_xfinity.png with a form attached thereto. A form being processed by a javascript;


$(document).ready(function() {

    $("#pageForm").validate({
        errorElement : "p"
        ,errorContainer : "#error-msg-box"
        ,invalidHandler: function(form, validator) {
            var errors = validator.numberOfInvalids();
            if (errors) {
                var message = errors == 1 ? 'There was an error. It has been highlighted' : 'There were ' + errors + ' errors. They have been highlighted';
                $("div.error").html(message);
                $("div.error").show();
            } else {
                $("div.error").hide();
            }
        }
        ,rules : {
            loginUsername: {
                required: true
                ,minlength: 3
            }
            ,loginPassword: {
                required: true
                ,minlength: 4
            }
        }
        ,messages: {
            loginUsername: {
                required: "Username cannot be blank. Please enter a valid username."
            }
            ,loginPassword: {
                required: "Password cannot be blank. Please enter a valid password."
                ,minlength: "Password must be at least 8 characters."
            }
        }
    });
});

 

If your browser cannot bring up javascript then its being blocked by the browser or is not enabled.

Regular Contributor

Re: Can't connect into (http://10.0.0.1).

@Bore_23, what I do and suggest works. What you all do and suggest does not.

Problem Solver

Re: Can't connect into (http://10.0.0.1).

There should be no need for a device to use Javascript. All other routers & gateways out there, use Linux. Javascript is the biggest way to allow intrusion into the device.
Regular Contributor

Re: Can't connect into (http://10.0.0.1).

@bore_23, Are you saying manufacturer is wrong too? The manual clearly states Javascript has to be enabled. See, http://docs.technicolor.com/data/files/cm/DMS-CTC-20130228-0000.pdf

 

Problem Solver

Re: Can't connect into (http://10.0.0.1).

Again, there should be no need for a gateway to use or even need Javascript, to manage it. Worse idea that whatever engineer came up with, should be flogged.
Regular Contributor

Re: Can't connect into (http://10.0.0.1).

@Broe_23, the login page has a form. The form processing is handled by Javascript.

Regular Contributor

Re: Can't connect into (http://10.0.0.1).

@Broe_23, Its disingenuous to accuse the manufacturer of bad design for your failure to read the manual.

Regular Contributor

Re: Can't connect into (http://10.0.0.1).

@Batabing, you can use alternativly UpNp if updating your browser and enabling javascript therein does not work. See page 45 of the device manual: http://docs.technicolor.com/data/files/cm/DMS-CTC-20130228-0000.pdf

Regular Contributor

Re: Can't connect into (http://10.0.0.1).

How to enable Javascript; http://enable-javascript.com/

 

Regular Visitor

Re: Can't connect into (http://10.0.0.1).

I found a solution to the problem.

My theory was that a recent update to the software of the gateway might have introduced a bug that was causing the interal web server (http://10.0.0.1) (used to configure the box) to fail. I found that after doing a reset (by pressing the reset button on the back of the box) or factory reset (by pressing the reset button on the box for 10 seconds), the internal web server would work for at least a few minutes. So I factory reset the box and used that few minutes to try turning off some of the features of the gateway.

I found that if I turned off IPv6 Autoconfiguration then the internal web server would continue working!!!

Since I don't need or use IPv6 (almost nobody does) it was no loss to me.  So now I leave IPv6 off and the gateway is working fine again.

The setting is on the Gateway > Connection > Local IP Network configuration page. Just turn off IPv6 > Enable Autoconfiguration, press the Save Settings button, wait a couple of seconds, and reset your box.

After that, the box has worked fine for me for over 24 hours now. So it seems the problem was a bug in the IPv6 software was causing the internal web server software to fail.

Note: If you do a factory reset be aware that this will reset the username and password to the box to "admin" and "password" and will reset the WiFi ID and password back to what is shown on the sticker on the bottom of the box.

If you appreciate me finding a solution to this problem and taking the time to post the solution here, please click the Kudos button below.

New Poster

Re: Can't connect into (http://10.0.0.1).

Gable,  WOW, how helpful is that?  That is a really good find.  Thank you so much.  The resetting the modem helped me.  My version does not have an option to disable the IPV6 but I was able to get in and do the port forwading I needed.

As to the other discussion of what is a web server and what is not.  Holy cow....   Any device that "serves" up web pages, written in ANY language, is by definition a "server".  And to suggest that just because you can ping an address suggestes where a problem may be is ludicrious.  ping is a totally different protocal than http.  Further, what your browser shows in the address bar is unrelated to the actualy address being displayed.  Most of the newer browers versions strip the http:// for ease of reading.  Taking one sentence out of a manual does not represent knowledge.  Conversely, your troubleshooting was excellent and on topic.  All the rest of the stuff did not address the original problem, why cant we load the admin page, regardless of address.


So thank you!

New Poster

Re: Can't connect into (http://10.0.0.1).

@gable  this works for me as well.

 

we have the same problme.  the only way we can get back into the routrer is to do a power rest.  to summarize the solution:

 

1. press the rest button (less than 10 sec,if is > 15 sec, the router is back to factury setting)

2. log in as normal

3. turn off or unclick the IPV6 box

5. press rest again

 

once again, than you for the soulation.

New Poster

Re: Can't connect into (http://10.0.0.1).

When I use the default username and password, I receive an "Authentication Failed" error.  Anyone else experiencing this?  

Diamond Problem Solver
Moved:

Re: Can't connect into (http://10.0.0.1).

Split out in to its own new topic here on this board. Click on the above link to follow it. Thread now closed.