Updated to newest router recently. All.our devices work except for our ASUS chromebook. It shows connected to our wifi but will not browse. When I click on the wifi it tells me I may need to go to wifi log in page for connection. I click the hotspot and an Xfinity window pops saying the device is on pause or in sleep mode. I go to xfi app and the device does not show up under our device list. Everything was fine until recently. Need help fixing the problem. I even reset the chromebook to factory settings and get the same problem.
I don't have a Chromebook; is it able to search for your Comcast SSID?
Hello, Sandoval8632. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with the Chromebook not being able to browse. That's certainly frustrating. I would like to look further into this issue for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, Sandoval8632. I have not heard back from you. If you still need assistance, please feel free to start a new thread.