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Can’t Self Install Xfinity after AT&T Uverse

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Can’t Self Install Xfinity after AT&T Uverse

Hello, I’m trying to self install at home but I keep failing. I’m pretty sure it’s because I had ATT and directv recently. Are there any guides to undo the damage ATT did to accomplish the self install? I’m really trying to avoid having to pay the 70 for installing for something AT&T did. Thanks everyone.
Valued Contributor

Re: Can’t Self Install Xfinity after AT&T Uverse


@Urquiaga08 wrote:
Hello, I’m trying to self install at home but I keep failing. I’m pretty sure it’s because I had ATT and directv recently. Are there any guides to undo the damage ATT did to accomplish the self install? I’m really trying to avoid having to pay the 70 for installing for something AT&T did. Thanks everyone.

 

Installation

  1. Unplug your old device from the coaxial outlet and plug your new gateway into that same outlet. 
  2. Connect the power connector to the new modem and electrical outlet.
  3. Connect the phone connector (RJ11) to the new modem (TEL1 port).
  4. Wait for the modem to come online. The lights on the modem will let you know when it is online. It may take a few minutes to connect the first time.
  5. Once the modem is online, connect your computer. 

 

Activation

Before you start, make sure your account number and telephone number are readily available. This information can be found on your monthly statement or order confirmation e-mail.

 

  1. Open a web browser. You should automatically be directed to the XFINITY Activation page. If not, please go to www.xfinity.com/activate.
  2. Enter the account information and additional details for which you are asked via the webpage.
  3. After entering the appropriate information, activation will be complete.

If the online activation does not succeed, call customer support: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

 

Or Try calling 1-855-652-3446. That is their device activation line.

 

 

Expert

Re: Can’t Self Install Xfinity after AT&T Uverse

FWIW, if that is what is there, previous Direct TV hardware /splitters / coax can't be used for cable. Plus, the other end of the line needs to be connected to a live Comcast feed. You'll likely need a tech out to figure it all out.



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