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Can't Connect to 10.0.0.1

New Poster

Can't Connect to 10.0.0.1

I cant seem to connect to 10.0.0.1, it just loads forever.I used to be able to access this but it won't load anymore. When i reset (hold reset button for 5 seconds) my modem (SMCD3GNV) 10.0.0.1 works for a while, then forever loads the next day. I'm sure 10.0.0.1 is my default gateway and I can ping to 10.0.0.1 just fine. Whats wrong with my modem?

New Poster

Re: Can't Connect to 10.0.0.1

Anyone know the answer?

New Poster

Re: Can't Connect to 10.0.0.1

Go get a new one. Comcast routers are cheaply built, and burn out easily.   And a new one will also just set you back to default and whatever "potential" tinkering to the settings you've done will be irrelivent.

 

other then that, look to see your cords are plugged in right. ( like actually look again )

 

10.0.0.1

 

try different browsers....

 

Disable your protections ( antivirus and whatever else)

 

And if nothing else works... whine at the technical support.

 

Me... I'd just go get another router and skip all the futile steps

Contributor

Re: Can't Connect to 10.0.0.1


ichig00 wrote:

I cant seem to connect to 10.0.0.1, it just loads forever.I used to be able to access this but it won't load anymore. When i reset (hold reset button for 5 seconds) my modem (SMCD3GNV) 10.0.0.1 works for a while, then forever loads the next day. I'm sure 10.0.0.1 is my default gateway and I can ping to 10.0.0.1 just fine. Whats wrong with my modem?


Try 192.168.100.1

 

 

Expert

Re: Can't Connect to 10.0.0.1


iflyhelis wrote:
Try 192.168.100.1

FWIW, that'll only work if the device has been placed in to bridge mode and it will only serve to see the modem component's signal status.



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Contributor

Re: Can't Connect to 10.0.0.1

I understand now, thanks!

New Poster

Re: Can't Connect to 10.0.0.1

I have the same modem and the same issue.  I also experience terrible wifi access in my home with this unit.  I hear what you are saying about buying a new one, but I rent this and expect a decent device.  HAs anyone had any luck getting a new device?

New Poster

Re: Can't Connect to 10.0.0.1

I'm having the same issue! Can someone please help!!!!

New Poster

Re: Can't Connect to 10.0.0.1

I was told by a tech specialist from comcast this the configuration of 10.0.0.1 only works when you have the ethernet cable plugged up to either your labtop of desktop. It will not load if you are trying to do it wireless. 

New Poster

Re: Can't Connect to 10.0.0.1

I assume the requirement that you be on a wired connection is a security measure (I can think of no other reason for it), but does anyone know of a way to turn off said security measure? I'm fairly confident in the network security infrastructure we have set up here, but having to take a computer over to physically connect to the modem every time I have to troubleshoot a problem is an inconvenience. (Every device connects via wi-fi for now, since I'm renting my current residence and don't want to make all the holes I'd need to safely connect devices via Ethernet cables.)

Contributor

Re: Can't Connect to 10.0.0.1

Had the same issue (see recent posts from dmj99 regarding opening 10.0.0.1 after changing the SSID).  I am using the same cable modem and a linksys wireless router.  I found that after a reset of the comcast modem, I could navigate to 10.0.0.1, but if I made changes in the comcast modem settings, I would get "locked out" of this address. 

 

I found the comcast modem's wireless features not adequate for my house, so I'm using my linksys E3000 router as my wireless device.  Comcast put the comcast router into full bridge mode so that there would only be one router on my system assigning addresses and doing the dirty work that routers do.  After putting the comcast modem into full bridge mode you can no longer get into 10.0.0.1, but you don't need to. . . the comcast device is operating just as a dumb cable modem and your linksys (or whatever wireless router you have) is doing the work.

 

This setup seems to work fine for me.

 

Don

Problem Solver

Re: Can't Connect to 10.0.0.1

------------------------------------------------
zakiyyah_34 wrote:
I was told by a tech specialist from comcast this the configuration of 10.0.0.1 only works when you have the ethernet cable plugged up to either your labtop of desktop. It will not load if you are trying to do it wireless.
------------------------------------------------
I have a TG862G gateway. I can log in at 10.0.0.1 using my laptop with a wireless connection with no problems.

Frequent Visitor

Re: Can't Connect to 10.0.0.1

I also started having this problem last week.  I have the Technicolor TC8305C.  My Internet service is working and I had made changes via 10.0.0.1 during the setup earlier this month.  I have disabled my firewall, used a direct connection via Ethernet cable from modem to computer, bypassing my DLink router, all to no success.  (Because of NAS devices, I need more than the 4 Ethernet ports on the modem, so I use the router to give me 8 ports.)  I can verify that the modem works, except I can no longer get to 10.0.0.1 as it times out.  I have tried different browsers (Safari, Firefox, Dolphin, MSIE 11, Chrome, Maxthon, and SeaMonkey) and used different computers and OS's from XP Tablet Editon to Windows 8.1. 

 

I have not tried doing a hardware reset yet, because of the extensive setup needed with Xfinity.  It took over 2 hours to set it up, compared with 10 minutes using a Clearwire ISP modem, which I still have working in case of disaster with Xfinity services that are notoriously unreliable in my area.

 

Ping results thru router:

C:\Users\Leo>ping 10.0.0.1

Pinging 10.0.0.1 with 32 bytes of data:
Reply from 10.0.0.1: bytes=32 time=1ms TTL=63
Reply from 10.0.0.1: bytes=32 time=2ms TTL=63
Reply from 10.0.0.1: bytes=32 time=1ms TTL=63
Reply from 10.0.0.1: bytes=32 time=1ms TTL=63

Ping statistics for 10.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 2ms, Average = 1ms

 

Silver Problem Solver

Re: Can't Connect to 10.0.0.1

What happens if you go into the modem/10.0.0.1 using an ethernet cable connected to one of the modem ports rather than from one of the Cascaded/Router ports?

Could you have inadvertently changed the Modem address from 10.0.0.1 to something like 10.0.1.1? 

Not knowing how much configuration you have done on the modem makes me reluctant to say, "Can you try resetting the modem back to factory defaults?".

Frequent Visitor

Re: Can't Connect to 10.0.0.1


JamesR wrote:

What happens if you go into the modem/10.0.0.1 using an ethernet cable connected to one of the modem ports rather than from one of the Cascaded/Router ports?

Could you have inadvertently changed the Modem address from 10.0.0.1 to something like 10.0.1.1? 

Not knowing how much configuration you have done on the modem makes me reluctant to say, "Can you try resetting the modem back to factory defaults?".


As I stated, I used an Ethernet cable between the modem and the computer, bypassing the router, and it works fine with Internet, but cannot get 10.0.0.1 to respond with the Admin Tool pages.  No addresses were changed. 

 

When I get the opportunity and time to have an Internet outage without resorting to one of my non-Comcast/Xfinity backups, I will do a reset.  However the real question is that if I do any config changes to the modem, will that lock me out again?  I don't see the point in having a Admin Tool interface if it will only allow one change, then never again.

 

Problem Solver

Re: Can't Connect to 10.0.0.1

If you have a seperate router then your gateway is in bridge mode. If this is the case then you can't log into http://10.0.0.1 anymore. You can still get the gateway status page by going to http://192.168.100.1.

Frequent Visitor

Re: Can't Connect to 10.0.0.1


MisterEd51 wrote:

If you have a seperate router then your gateway is in bridge mode. If this is the case then you can't log into http://10.0.0.1 anymore. You can still get the gateway status page by going to http://192.168.100.1.


Nope, that doesn't work any differently than 10.0.0.1:

 

"The connection has timed out
The server at 192.168.100.1. is taking too long to respond."

New Poster

Re: Can't Connect to 10.0.0.1

This is not true.  I actually setup the comcast router wirelessly.  When the technician told me that I need to plug in I knew the technician didn't know how to solve my issue.  I played along anyway and I justed wasted more time and the problem is still not resolved.

Frequent Visitor

Re: Can't Connect to 10.0.0.1

I have set things up the same way...I only got the tg862 modem for the higher speeds, and am using my Netgear router for wifi.  I would like to disable the wifi on the Comcast modem so I'm not showing the extra "network" to all and sundry, but the signal strength is too low for even our small house so I guess I can live with that.  My advice is to get a real router!

Valued Contributor

Re: Can't Connect to 10.0.0.1


EG wrote:

iflyhelis wrote:
Try 192.168.100.1

FWIW, that'll only work if the device has been placed in to bridge mode and it will only serve to see the modem component's signal status.


I don't think that's true, unless something got changed & I'm not setup in bridge mode with the wifi running & not getting the CC ip on my netgear router.

 

i.e. On my TG862G with aug, 2013 firmware, I can get to the gateway page to display events, status, firmware.  also listed on the menu is "xfinity" which is the logon admin page; when selected, after logon, it is like getting thru using 10.0.0.1.  Interesting the browser shows that the 192.168.100.1 is using 192.168.100.1:8080 for the 10.0.0.1 equivelant (think that it's port 8080 but will need to check).  Just checked got to the admin page with 192.168.100.1:8080 on the browser.  So, I can do 10.0.0.1 or 192.168.100.1 to do the limited admin for the gateway.

 

When I had the TC8305C & in bridge mode, the 192.168.100.1 was the admin page not just viewing stats,etc like that on the ole arris tm602g docsis 2.  Looks like the behaviour differs depending on mfg & model?  Or MTA configs since there is a couple of PROV failed because of bad MTA config & or bad param.......

 

I was thinking about posting a msg about what happened!?  The TG862G isn't setup in bridge-mode.  Also interesting in that I did a speed check & CC says 28.8 mbps while win7 ftp to lucasarts got 28.5 mbps for an 81+ meg file.

 

Quite strange; the wifi gateway is doing translation somehow?  or associated 1 of the 3 modem MACs?  I did disable the wifi broadcast; I mean, if someone wants to hack in, they should do a little work for it....

 

I always disable the remote desktop & reg change in windows so not concerned too much about anyone having difficult time getting in due to double nat; don't do internet gaming either.

New Poster

Re: Can't Connect to 10.0.0.1

Has anyone resolved this issue? I have the same issue with not accessing 10.0.0.1. I'm not in bridge mode and I am directly connected. I don't know how long I have had this issue since I rarely need to connect to the router. I will try a  soft reset tonight and see if this solves the issue.

 

Frequent Visitor

Re: Can't Connect to 10.0.0.1

How did you disable the wifi broadcast on the TG862?  I'd like to do that, since I don't use its' wifi capability...

Problem Solver

Re: Can't Connect to 10.0.0.1

You can't turn off WiFi yourself. You have to call Comcast and have them put it in bridge mode. Once in bridge mode it will be a modem only and will no longer have router functionality. If you need a router you will have to supply yourn own.

 

Frequent Visitor

Re: Can't Connect to 10.0.0.1

Thanks...should have thought of that!

New Poster

Re: Can't Connect to 10.0.0.1

Actually, I can log into my modem from *both* http://192.168.100.1 and http://10.0.0.1/ and I don't think we ever set up bridge mode, although I think I would like that, as the built in router on the Arris TG862G is not very good.

Frequent Visitor

Re: Can't Connect to 10.0.0.1

I am having the issue of connecting to 10.0.0.1.  Have never logged in to but now have the need to use wifi.  Used the login admin and the password: password, as told in the instructions.  Get the error: incorrect login.  Did a soft reset of router and a hard reset, still get the same error.  Any suggestions??  Very frustrated!  When I look for my wifi on my device it's not showing up.  




Regular Visitor

Re: Can't Connect to 10.0.0.1

I've had a SMCD3GNV modem/router for almost 3 years with generally good service. Beginning two days ago, I developed the same "loads forever" problem for the admin settings page of the device using the 10.0.0.1 address. This always worked before, for both ethernet and wireless connections, to check the status of the modem battery in the hope that I'll have phone if power goes out. I searched the postings and evenutally decided to try a hard reset to fix problem. After reset, the router admin access page is back (apparently with all its sub-pages, including connected devices), and the modem/router works as it always did, after I re-created the few configuration settings I previously changed (admin password, wifi security level and password, and firewall level).

 

FWIW, I think the problem occurred when I entered the original default admin pasword, instead of the different admin password I created when I last configured the router. Believe that locked me out, for which the only cure was the hard reset. Is it possible that entering a bad password will lock the admin access?

 

BTW and FWIW, re: the connectivity discussions in some of these posts, I have the SMCD3 connected all over my house with no issues - by ethernet to one computer, an AT&T 3G microcell, 3 audio/video devices, and also to 2 external "downstream" wireless routers (one Linksys, one Netgear) at opposite ends of the house, all of which work very well, subject to periodic stealth gremlin attacks necessitating power cycles all around. Normally, and now after the hard rest, I can open 10.0.0.1 from the ethernet-connected computer and by wifi from a laptop and also from an iPhone 5.

Expert
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Re: Can't Connect to 10.0.0.1