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Can't Access A Specific Website

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Can't Access A Specific Website

No one in the house can access https://www.iu.edu when connected to our Comcast internet service.  We can reach the site using different internet providers on our mobile devices.  If I'm reading the Tracert below correctly, the request makes it out of the house, hops towards the destination through various Comcast locations, then stops traveling to the destination site suddenly.  Does this mean Comcast needs to update a routing table?  If so, how do I let Comcast know? If not, does anyone have advice on how to fix this problem?

 

Traceroute has started…

 

traceroute: Warning: www.iu.edu has multiple addresses; using 129.79.123.148

traceroute to iu.edu (129.79.123.148), 64 hops max, 72 byte packets

1  192.168.1.1 (192.168.1.1)  1.928 ms  1.145 ms  1.046 ms

2  96.120.26.93 (96.120.26.93)  10.974 ms  13.490 ms  10.977 ms

3  te-0-3-0-0-sur04.elmhurst.il.chicago.comcast.net (68.86.115.173)  12.236 ms  11.756 ms  14.592 ms

4  be-110-ar01.elmhurst.il.chicago.comcast.net (162.151.92.89)  11.961 ms  12.803 ms  11.705 ms

5  be-3-ar01.kokomo.in.indiana.comcast.net (68.86.197.50)  23.904 ms  23.658 ms  22.714 ms

6  96.108.120.146 (96.108.120.146)  29.243 ms  34.574 ms  28.866 ms

7  96.108.121.230 (96.108.121.230)  29.020 ms  26.981 ms  27.096 ms

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56  *traceroute: sendto: Network is down

traceroute: wrote iu.edu 72 chars, ret=-1

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60  * *traceroute: sendto: Network is down

traceroute: wrote iu.edu 72 chars, ret=-1

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Re: Can't Access A Specific Website

Although none of the viewers of this post have replied, the problem appears to have been fixed by Comcast.  Thanks Comcast!  Please consider this matter closed.