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Can someone please help me with internet dropping all day long for weeks now

Frequent Visitor

Can someone please help me with internet dropping all day long for weeks now

My internet has been dropping for weeks now 20 to thirty times a day, I can't seem to get any help

Expert

Re: Can someone please help me with internet dropping all day long for weeks now

Start here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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Frequent Visitor

Re: Can someone please help me with internet dropping all day long for weeks now

Thanks kindly

Expert

Re: Can someone please help me with internet dropping all day long for weeks now

Quite welcome ! Post the requested info if you still have a problem.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Can someone please help me with internet dropping all day long for weeks now

This has never been addressed ,an never answered

 

Frequent Visitor

Re: Can someone please help me with internet dropping all day long for weeks now

I need a real Comcast employee that can help because I can seem to get the right help!!!!

Expert

Re: Can someone please help me with internet dropping all day long for weeks now

Have you posted any of the requested information?

You should be able to see some of the information at either http://10.0.0.1 or http://192.168.100.1

You can access signals from a Comcast supplied gateway by clicking Connection > XFINITY Network

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Expert

Re: Can someone please help me with internet dropping all day long for weeks now


@zoom3zoom wrote:

This has never been addressed ,an never answered 


You never posted anything...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Can someone please help me with internet dropping all day long for weeks now

This is getting out of control ,I never have a constant internet connection. And I'm paying for blast I would just settle for a reliable connection. Can anyone from Comcast help me I've been through calling and have gotten nowhere. How can a company run like this?

Frequent Visitor

Re: Can someone please help me with internet dropping all day long for weeks now

What answer ? No one seems to be able to help me, this is ridiculous!

Expert

Re: Can someone please help me with internet dropping all day long for weeks now

Start here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...

 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Worst WIFI in America!!

Three modems and each one is worst than the other

Frequent Visitor

Re: Constant dropping of ethernet connection

I have the same problem with the same modem constantly dropping connection.Any help for me?

Frequent Visitor

Dropping connection

Just had modem   CGM4140COM Replaced , because of bad internet, now this modem keeps dropping connection. Just for 30 seconds at a time. Very frustrating. Need help solving this issue,please