Yes both layers have IP addresses,
WAN IP Address (IPv4)
WAN Default Gateway Address (IPv4)
WAN IP Address (IPv6):
WAN Default Gateway Address (IPv6)
All have addresses
@ComcastJohnN or another Comcast person please help. I know you say Comcast has "fixed" this issue and is corrected remotely, but after going back and forth with tier 1 and 2 support, I am not sure where to go from here.
I can access sites like google, and xfinity, but I cant access other common sites like amazon or msn.
I'm going to pull my hair out if someone asks me to reboot or factory reset my gateway again unless there's a really good reason.
My gateway is not receiving an IPv4 WAN IP, but does have an IPv6 WAN address.(screenshot below)
I guess it didnt upload the picture correctly, so I've copy and pasted it below.
Also as a premise, I exchanged my gateway for a new one over the weekend. The old one was working, but the new one is not (well, it works only for IPv6 sites like Google and Xfinity).
So a few months back, randomly, all of my wifi connected devices could not reach particular websites. It was spotty and could be replicated on every device. I thought maybe it was an ios problem on my laptop and phone but then I was also getting the issue on my windows devices. As an example, bungie.net would load fine but bungiestore.com would hang and give me a site cant be reached error. I managed to bandaid the problem by using the cloudflare 188.8.131.52 app on my mobile devices. I thought maybe it was a dns issue but I could not fix it regardless of what I tried. So today i stumbled across a older post about missing ipv4 and only having ipv6 available for wifi, thus not being able to reach those sites that use ipv4. I'm wondering if the information in that forum post about the gateway being provisioned with the wrong MAC address or it being provisioned not as a CPE device may apply to me and be the root of my issues or if I have an issue thats entirely my own. Any help would be appreciated and as I am new to the forum hopefully i'll have any info needed. @ComcastJohnN you were listed alot in that post so I figured id tag you. Thanks all for the help.