I found an issue within communications between CMTS and the ISP. In trying to reestablish connection with a Touchstone CM8200a modem DOCSIS 3.1 COMPATIBLE! Level one techs will say "Modem issue, buy another or downgrade service"
If you downgrade service they will send a DOCSIS downgrade signal. This signal will never reach the modem....
Techs will subsequently read device as DOCSIS 2, But admin page (reinforced by a KVP translator) will show DOCSIS 3.1.
Therefore no config file push...
My assumption, techs push the signal, signal first changes value in ISP database. Value changes DOCSIS 2, CMTS experiences an error because that change minimum frequency requirements... When technicians at level read new information after downgrade push, shows frequency being insufficient on your end. I assume this like how ping is usually only measure from receiving device. Hz measurements from CMTS need to reviewed for a comprehensive understanding.
Im still trying to resolve this. Requires a level 2 or maybe level 3 technician.