I spent more than an hour yesterday via Comcast Chat to try to switch out our rented gateway with the Netgear CM1100 modem (+ Netgear Orbi system, but first I want to get the modem up and running). We were able to activate the modem, but it never had a connection to the internet. It seemed to start up fine and got to a point where the online icon was flickering. Then it looked like it was on, but my laptop which was wired by ethernet cable to the modem was still not connecting to the internet.
Question is do I have a faulty Netgear modem, or is this something that Comcast's connection is causing? Could it be fixed if the right Comcast person can help me reprovision this modem? I restarted the modem several times, even did a hard reset. I just took the cable that went to the old gateway and put it in the new modem. Nothing I did seemed to work.
Try another rep.
Had 2 chats and 1 phone call with Comcast service reps. Also a call with Netgear. We even went to Costco to exchange the modem. Nothing is working so a Comcast tech is coming out tomorrow.
When I look at the log for the modem, it says it locks 31 channels down and 4 up. We tried to have it reprovisioned, restarted, return to factory settings, etc. But it never stays online and keeps cycling through the down/up/online icons.
Hi there, dreamk. Thank you for taking the time to post your issue. I want to look into your signal levels.
Can you please private message me your full name? Thank you for posting to our forums.
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