08/19/2020 19:22 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 2; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=ec:a9:40:f1:b6:85;CMTS-MAC=a0:f8:49:6b:d1:5a;CM-QOS=1.1;CM-VER=3.1;" |
08/19/2020 19:22 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 5; Chan ID: 34 35; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=ec:a9:40:f1:b6:85;CMTS-MAC=a0:f8:49:6b:d1:5a;CM-QOS=1.1;CM-VER=3.1;" |
08/19/2020 19:21 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 2; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=ec:a9:40:f1:b6:85;CMTS-MAC=a0:f8:49:6b:d1:5a;CM-QOS=1.1;CM-VER=3.1;" |
08/19/2020 19:21 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 5; Chan ID: 34 35; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=ec:a9:40:f1:b6:85;CMTS-MAC=a0:f8:49:6b:d1:5a;CM-QOS=1.1;CM-VER=3.1;" |
Channel info
Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
37 | Locked | QAM256 | 771000000 Hz | -2.6 dBmV | 38.9 dB | 0 | 0 |
9 | Locked | QAM256 | 603000000 Hz | -1.1 dBmV | 39.9 dB | 0 | 0 |
10 | Locked | QAM256 | 609000000 Hz | -1.2 dBmV | 39.9 dB | 0 | 0 |
11 | Locked | QAM256 | 615000000 Hz | -1.3 dBmV | 39.6 dB | 0 | 0 |
12 | Locked | QAM256 | 621000000 Hz | -1.5 dBmV | 39.7 dB | 0 | 0 |
13 | Locked | QAM256 | 627000000 Hz | -1.2 dBmV | 39.8 dB | 0 | 0 |
14 | Locked | QAM256 | 633000000 Hz | -1.5 dBmV | 39.6 dB | 0 | 0 |
15 | Locked | QAM256 | 639000000 Hz | -1.4 dBmV | 39.4 dB | 0 | 0 |
16 | Locked | QAM256 | 645000000 Hz | -1.4 dBmV | 39.5 dB | 0 | 0 |
17 | Locked | QAM256 | 651000000 Hz | -1.3 dBmV | 39.5 dB | 0 | 0 |
18 | Locked | QAM256 | 657000000 Hz | -1.2 dBmV | 39.7 dB | 0 | 0 |
19 | Locked | QAM256 | 663000000 Hz | -1.3 dBmV | 39.7 dB | 0 | 0 |
20 | Locked | QAM256 | 669000000 Hz | -1.4 dBmV | 39.5 dB | 0 | 0 |
21 | Locked | QAM256 | 675000000 Hz | -1.5 dBmV | 38.7 dB | 0 | 0 |
22 | Locked | QAM256 | 681000000 Hz | -1.8 dBmV | 39.6 dB | 0 | 0 |
23 | Locked | QAM256 | 687000000 Hz | -1.6 dBmV | 39.6 dB | 0 | 0 |
24 | Locked | QAM256 | 693000000 Hz | -1.7 dBmV | 39.6 dB | 0 | 0 |
25 | Locked | QAM256 | 699000000 Hz | -1.7 dBmV | 39.7 dB | 0 | 0 |
26 | Locked | QAM256 | 705000000 Hz | -1.9 dBmV | 39.6 dB | 0 | 0 |
27 | Locked | QAM256 | 711000000 Hz | -1.8 dBmV | 39.7 dB | 0 | 0 |
28 | Locked | QAM256 | 717000000 Hz | -1.9 dBmV | 39.5 dB | 0 | 0 |
29 | Locked | QAM256 | 723000000 Hz | -2.0 dBmV | 39.4 dB | 0 | 0 |
30 | Locked | QAM256 | 729000000 Hz | -2.0 dBmV | 38.8 dB | 0 | 0 |
31 | Locked | QAM256 | 735000000 Hz | -2.4 dBmV | 0.0 dB | 56083 | 0 |
32 | Not Locked | Unknown | 741000000 Hz | -2.1 dBmV | 0.0 dB | 1056 | 0 |
33 | Locked | QAM256 | 747000000 Hz | -2.3 dBmV | 30.0 dB | 550405 | 467365 |
34 | Locked | QAM256 | 753000000 Hz | -2.4 dBmV | 28.0 dB | 450908 | 378724 |
35 | Locked | QAM256 | 759000000 Hz | -2.4 dBmV | 33.4 dB | 332401 | 34668 |
36 | Locked | QAM256 | 765000000 Hz | -2.4 dBmV | 35.3 dB | 279360 | 308221 |
38 | Locked | QAM256 | 777000000 Hz | -2.9 dBmV | 38.7 dB | 0 | 0 |
39 | Locked | QAM256 | 783000000 Hz | -2.8 dBmV | 38.8 dB | 0 | 0 |
40 | Locked | QAM256 | 789000000 Hz | -2.7 dBmV | 38.7 dB | 0 | 0 |
159 | Locked | Other | 957000000 Hz | -3.4 dBmV | 36.5 dB | 71614849 | 0 |
Comcast is refusing to send out a tech. My last conversation with them went like this:
"If there are errors on the modem itself. You need to contact Arris so that they can reconfigure their modem since we cannot reconfigure a 3rd party modem."
"System is showing here no problems with our internet signal."
"Modem firmware are handled and managed by the modem's manufacturer."
Is there any truth to this? anythign I can do to convince xfinity assistant to fix their coax lines outside my house?
Greetings, @djwoodward! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear about the issues you are having with your speed. I know it can get pretty frustrating when you're trying to get the edge in gaming only for the speed to drop out on you. I would like to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.