Have new Netgear CM-1000 modem. Has been up and running for a few months for no events.
In the last couple of days been getting the following event.
|2018-04-18, 00:43:25||Notice (6)||CM-STATUS message sent. Event Type Code: 24; Chan ID: 33 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 .;CM-MAC=b0:39:56:99:c4:69;CMTS-MAC=00:01:5c:65:ae:7b;CM-QOS=1.1;CM-VER=3.1;|
|2018-04-18, 00:43:05||Notice (6)||
CM-STATUS message sent. Event Type Code: 16; Chan ID: 33 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 .;CM-MAC=b0:39:56:99:c4:69;CMTS-MAC=00:01:5c:65:ae:7b;CM-QOS=1.1;CM-VER=3.1;
I not sure I want to talk to tech support since they just follow a script which is something like, reboot the modem, we don't see anything on our end. I can send a tech which does not really help becuase it a customer owned equipment.
Can anybody just explain what this is and is it worth a call to comcast. And if so how do I get past level 1 and get to someone that can speak America and really get to the problem and not just send a tech and not really solved the messages.
Are you actually having any connectivity issues ?
What do the signal stat figures look like ?
Also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
Hi n1sxl56 -- We can help with any connectivity issues you're having. Are you able to provide answers to EG's questions? This will help us understand what's going on.