We are probably going to need more details in order to offer the best advice.
We need more details. Please be more specific about exactly what the problem is that you're having.
Hi donnacourt3. Thank you for joining the Xfinity Forums and for creating your first post. As it's been requested, more information regarding your internet connectivity issue will help us help you.
I am also available to provide assistance via private message if needed. If so, please send me a private message and include your full name so I can assist you.
Hi donnacourt3. Since we didn't see a response from you on this, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.