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Bridge mode issues

New Poster

Bridge mode issues

Due to the poor WiFi strength of the xfinity modem/router I’ve decided to get my own separate wireless router, my issue is every time I enable bridge mode on the xfinity modem/router I completely lose all internet connection. I’ve called the service center about this and they say everything in their end is good and it’s the Netgear router that is bad, however even if I hardware directly to the xfintiy modem I still have no internet connection. As soon as I disable bridge mode everything works fine. There has to be something I’m missing here or something they are not telling me. Any help would be much appreciated.
Diamond Problem Solver

Re: Bridge mode issues

Are you power cycling the gateway device after putting it in to bridge mode, then power cycling the router ?