Xfinity plant
Community Forum
Xfinity globe

Bridge mode disables X1 DVR

Contributor

Bridge mode disables X1 DVR

I would really like to enable bridge mode and use my own router, but doing so disables my X1 DVR service.  How can I do this?

 

Thanks,

Mike

Official Employee

Re: Bridge mode disables X1 DVR

Your gateway in bridge mode shouldn’t affect your dvr but will affect your wireless box. Is that what you’re referring to?
Contributor

Re: Bridge mode disables X1 DVR

Yes, I'm referring to the boxes in other rooms.  I have one that is wireless while the rest are connected by coax.  But I believe they all communicate on the moco network via the xfinity box.

 

If I purchased my own modem/router in place of the Xfinity one, would that cause a problem with my X1 multiroom DVR?

Official Employee

Re: Bridge mode disables X1 DVR

The wireless box will only work if it’s
a. Hardwired in from the Comcast gateway or hardwired in from a bridged Comcast gateway with a switch
b. Wirelessly, WiFi and Moca enabled. DVR communicates with the Comcast gateway, gateway communicates with the wireless box

The communication between DVR and any other X1 boxes shouldn’t be affected by what the gateway does. But if you go with your own modem, you’ll have to figure out a different solution for the Xi5