Community Forum

Blast 200 not getting speeds.

Regular Visitor

Blast 200 not getting speeds.

I have a SB6183. Blast 200 download package. I cant not get no where near that. The best I get on a good day is low 90. I did a direct line cat 5e from modem to pc still no luck. I attached

the trace report and the ping test below. New computer i5 16 gigs of ram. Any help would be appreciated. 

Thanks Dan

 

tracing route to e7010.dscg.akamaiedge.net [2001:559:19:1096::1b62]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 2601:8b:8402:7358:8616:f9ff:fed6:f2fc
2 8 ms 8 ms 9 ms 2001:558:4033:3b::1
3 11 ms 10 ms 10 ms 2001:558:12:c17::1
4 11 ms 11 ms 12 ms 2001:558:10:dd::1
5 12 ms 11 ms 11 ms 2001:559:19:1096::1b62

Trace complete.

 

Pinging e7010.dscg.akamaiedge.net [2001:559:19:108a::1b62] with 32 bytes of data:
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=13ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=13ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=21ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=13ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=13ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=11ms
Reply from 2001:559:19:108a::1b62: time=12ms
Reply from 2001:559:19:108a::1b62: time=13ms
Reply from 2001:559:19:108a::1b62: time=20ms

Silver Problem Solver

Re: Blast 200 not getting speeds.

What does dslreports say?

http://www.dslreports.com/speedtest?httpsok=1

I have a 200 down plan and I get about 240-250.

http://www.dslreports.com/speedtest/25584149


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Regular Visitor

Re: Blast 200 not getting speeds.

This is the speed test. 

 

 

 

Silver Problem Solver

Re: Blast 200 not getting speeds.

First thing I'd suspect would be the connection at the pc you tested. Is it a 10/100 fast ethernet or a 10/100/1000 gigabit port?

If it's gigabit is the driver up to date, is it set for a gigabit connection in it's properties? The upload figure suggests you are properly configured for Blast.

Regular Visitor

Re: Blast 200 not getting speeds.

Paraniod,

Thank you after downloading new lan drivers and updating bios no luck. After your suggestion on checking gigabit setting you where right the settings where set 100 mbps not 1 gig. After changing the settings to gigabit for some reason it would revert back to 100 mbps setting. So I went out to Lowes and picked up a cat6 cable to replace the cat5e I was able to change the settings whit out reverting it back to 100 mbps. 

Again thank you very much for your time and suggestions.

Ice199 Smiley Happy

Silver Problem Solver

Re: Blast 200 not getting speeds.

Bad cable then, glad you got there!