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Battery Backup Unit on New Xfi WiFi Router

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New Poster

Battery Backup Unit on New Xfi WiFi Router

We had a power failure a few weeks back and it appeared  that the battery backup unit that was delivered with the new router kicked in and kept out wifi running for several hours.
Last night we had another outtage, preceded this time by a huge power surge that you could actually hear. Power went down with a bang, and the battery backup unit went stone cold dead. No indication of life, and the wifi in the house was gone (the light on the router did show yellow for a while). When the power came back on some 6 hours later, so did the wifi, and the battery backup unit showd signs of life (green light flashing every second or so).

Today I tried to contact Comast to ask about the apparent failure of the battery backup. What's the point of a battery backup that fails when the power goes out???
Ended up that the only way to actually interact with a human was through a chat session with someone in India. I was eventually told that the battery backup was ONLY FOR PHONES (landline?). I didn't think that was the case, which strarted a long circular stream of unhelpful info until I disconnected.
So, can anyone say just WHAT the battery backup unit is supposed to back up? I don't recall anything in the package that said anything about it, other than how to install it. Does it actually NOT provide power to keep the wifi running?
Maybe this last power failure was such that any comcast internet data was not getting to our pipe.

But it seems odd to have a battery backup unit that doesn't.

 

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Diamond Problem Solver

Re: Battery Backup Unit on New Xfi WiFi Router

If the power outage also affected the commercial power Comcast uses you will lose internet(in the first case it didn’t). The purpose of the battery is to provide phone service, Internet is a bonus. It’s possible the second incident’s power surge damaged the battery
https://www.xfinity.com/support/articles/power-outages-and-digital-voice-service

I am a Retired Official Comcast Employee
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Expert

Re: Battery Backup Unit on New Xfi WiFi Router

It supposed to back up only the phone service.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: Battery Backup Unit on New Xfi WiFi Router

OK then.
I'm glad I didn't pay for the battery (came with the new router as a "free" upgrade).
Seems like a waste though. having a battery backup for a landline. How many people even USE a landline anymore?

Well, I've been doing some digging and found that the blinking green light means it's trying to pair with the router. Infinitely blinking here. Got into the "hub" and it says 0% on the battery, so it appears that all it's doing is eating electricity.

Thank you for the replies.

Much appreciated.

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Expert

Re: Battery Backup Unit on New Xfi WiFi Router

FWIW, get a UPS (Uninterruptable Power Supply) If you want to back up your system. You can put all of your equipment on it.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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