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Authentication error occurred

New Poster

Authentication error occurred

I have an authentication error occurred when I try to sign in to my wifi.
Problem Solver

Re: Authentication error occurred

Has the password been reset since the last successful login on the device failing?

Joe V
(not a Comcast employee, just another paying customer)
Expert

Re: Authentication error occurred

If you are using a Comcast supplied gateway device, see this;

 

http://customer.comcast.com/help-and-support/internet/securing-wireless-gateway-network/ 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Problem Solver

Re: Authentication error occurred

Or maybe this link will work and help: https://www.xfinity.com/support/articles/troubleshoot-your-home-network

Joe V
(not a Comcast employee, just another paying customer)
Official Employee

Re: Authentication error occurred

Thanks for offering the great information, EG, and jav6joev.

 

Hi Ejphins. Thank you for joining the Xfinity Forums and for creating your first post. If you still need assistance with connecting / authenticating your in home WiFi, I can help. If needed, please feel free reach out to me via private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!