Arris Surfboard SB6190 keeps disconnecting

[whibler]

Hello, my SB6190 modem keeps disconnecting multiple times throughout the day, resulting in loss of internet service for a few minutes each time. I've verified that no wider outages are taking place at these times, and I've tried power cycling the modem and resetting it to factory defaults,  with no improvement. I've verified there is only one cable splitter in line before the modem, and I've cleaned the connections and verified their tightness. Here is the log and details from the modem. 

Appreciate your help in resolving this issue. 

Time Priority Description

Mon Jul 27 23:04:04 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 27 23:04:23 2020	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 27 23:04:24 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Mon Jul 27 23:04:25 2020	5	RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 05:02:53 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 08:14:02 2020	5	RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 08:35:29 2020	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 08:35:29 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 08:36:07 2020	5	RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 09:04:57 2020	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 09:04:57 2020	5	RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 09:05:30 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 09:07:52 2020	6	TLV-11 - unrecognized OID;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 09:08:39 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 09:16:36 2020	5	RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 09:16:36 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 09:26:57 2020	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 09:26:57 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 09:29:31 2020	6	TLV-11 - unrecognized OID;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Tue Jul 28 09:30:18 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	256QAM	21	573.00 MHz	-5.90 dBmV	37.36 dB	9	0
2	Locked	256QAM	1	447.00 MHz	-3.60 dBmV	38.61 dB	47	2
3	Locked	256QAM	2	453.00 MHz	-3.40 dBmV	40.37 dB	113	1091
4	Locked	256QAM	3	459.00 MHz	-3.30 dBmV	38.98 dB	42	0
5	Locked	256QAM	4	465.00 MHz	-3.10 dBmV	38.98 dB	40	15
6	Locked	256QAM	5	471.00 MHz	-2.90 dBmV	38.98 dB	0	0
7	Locked	256QAM	6	477.00 MHz	-3.30 dBmV	38.98 dB	25	26
8	Locked	256QAM	7	483.00 MHz	-4.10 dBmV	38.61 dB	25	0
9	Locked	256QAM	8	489.00 MHz	-5.00 dBmV	38.98 dB	29	19
10	Locked	256QAM	9	495.00 MHz	-5.00 dBmV	38.61 dB	14	0
11	Locked	256QAM	10	507.00 MHz	-5.00 dBmV	38.61 dB	31	2
12	Locked	256QAM	11	513.00 MHz	-5.10 dBmV	38.61 dB	14	0
13	Locked	256QAM	12	519.00 MHz	-5.40 dBmV	38.61 dB	10	0
14	Locked	256QAM	13	525.00 MHz	-6.20 dBmV	37.64 dB	0	0
15	Locked	256QAM	14	531.00 MHz	-6.50 dBmV	38.61 dB	6	0
16	Locked	256QAM	15	537.00 MHz	-6.20 dBmV	38.61 dB	6	0
17	Locked	256QAM	16	543.00 MHz	-6.10 dBmV	38.98 dB	7	0
18	Locked	256QAM	17	549.00 MHz	-6.20 dBmV	37.64 dB	0	0
19	Locked	256QAM	18	555.00 MHz	-6.00 dBmV	38.61 dB	0	0
20	Locked	256QAM	19	561.00 MHz	-5.90 dBmV	38.61 dB	21	0
21	Locked	256QAM	20	567.00 MHz	-6.00 dBmV	37.36 dB	8	0
22	Locked	256QAM	22	579.00 MHz	-5.60 dBmV	38.61 dB	7	0
23	Locked	256QAM	23	585.00 MHz	-5.50 dBmV	38.98 dB	8	0
24	Locked	256QAM	24	591.00 MHz	-5.70 dBmV	38.98 dB	11	0
25	Locked	256QAM	25	597.00 MHz	-5.60 dBmV	38.60 dB	11	0
26	Locked	256QAM	26	603.00 MHz	-5.50 dBmV	38.60 dB	9	0
27	Locked	256QAM	27	609.00 MHz	-5.60 dBmV	38.60 dB	0	0
28	Locked	256QAM	28	615.00 MHz	-6.00 dBmV	38.20 dB	0	0
29	Locked	256QAM	29	621.00 MHz	-6.20 dBmV	38.60 dB	0	0
30	Locked	256QAM	30	627.00 MHz	-6.30 dBmV	38.20 dB	0	0
31	Locked	256QAM	31	633.00 MHz	-6.70 dBmV	38.20 dB	0	0
32	Locked	256QAM	32	639.00 MHz	-7.00 dBmV	37.30 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
2	Locked	ATDMA	4	5120 kSym/s	16.40 MHz	46.00 dBmV

[CCAndrew]

Most downstream channels are close to the low end of the acceptable range and you only have one upstream channel and you should have 4, possibly 5. Take your modem to point of entry for your cable and take levels for comparison purposes

[whibler]

Interesting. I plugged in the modem at the point of entry, where the coax splitter normally connects and here are the modem status results.

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	256QAM	41	693.00 MHz	0.30 dBmV	38.61 dB	0	0
2	Locked	256QAM	13	525.00 MHz	2.20 dBmV	38.98 dB	4	0
3	Locked	256QAM	14	531.00 MHz	1.70 dBmV	38.98 dB	0	0
4	Locked	256QAM	15	537.00 MHz	1.80 dBmV	38.98 dB	0	0
5	Locked	256QAM	16	543.00 MHz	1.80 dBmV	38.98 dB	5	0
6	Locked	256QAM	17	549.00 MHz	1.80 dBmV	38.98 dB	0	0
7	Locked	256QAM	18	555.00 MHz	2.30 dBmV	38.98 dB	0	0
8	Locked	256QAM	19	561.00 MHz	2.40 dBmV	40.37 dB	0	0
9	Locked	256QAM	20	567.00 MHz	2.40 dBmV	37.36 dB	0	0
10	Locked	256QAM	21	573.00 MHz	2.90 dBmV	37.64 dB	0	0
11	Locked	256QAM	22	579.00 MHz	3.20 dBmV	38.98 dB	0	0
12	Locked	256QAM	23	585.00 MHz	3.10 dBmV	38.98 dB	0	0
13	Locked	256QAM	24	591.00 MHz	3.20 dBmV	38.61 dB	0	0
14	Locked	256QAM	25	597.00 MHz	2.90 dBmV	38.98 dB	0	0
15	Locked	256QAM	26	603.00 MHz	2.90 dBmV	38.98 dB	0	0
16	Locked	256QAM	27	609.00 MHz	2.30 dBmV	40.37 dB	0	0
17	Locked	256QAM	28	615.00 MHz	2.00 dBmV	38.61 dB	0	0
18	Locked	256QAM	29	621.00 MHz	1.70 dBmV	38.61 dB	0	0
19	Locked	256QAM	30	627.00 MHz	1.40 dBmV	38.98 dB	0	0
20	Locked	256QAM	31	633.00 MHz	1.20 dBmV	38.98 dB	0	0
21	Locked	256QAM	32	639.00 MHz	1.20 dBmV	38.61 dB	0	0
22	Locked	256QAM	33	645.00 MHz	1.40 dBmV	38.98 dB	0	0
23	Locked	256QAM	34	651.00 MHz	1.50 dBmV	38.98 dB	0	0
24	Locked	256QAM	35	657.00 MHz	1.20 dBmV	38.61 dB	0	0
25	Locked	256QAM	36	663.00 MHz	1.10 dBmV	38.60 dB	0	0
26	Locked	256QAM	37	669.00 MHz	0.70 dBmV	38.60 dB	0	0
27	Locked	256QAM	38	675.00 MHz	0.60 dBmV	38.60 dB	0	0
28	Locked	256QAM	39	681.00 MHz	0.40 dBmV	38.90 dB	0	0
29	Locked	256QAM	40	687.00 MHz	0.30 dBmV	38.60 dB	0	0
30	Locked	256QAM	42	699.00 MHz	0.10 dBmV	38.90 dB	0	0
31	Locked	256QAM	43	705.00 MHz	0.10 dBmV	38.90 dB	0	0
32	Locked	256QAM	44	711.00 MHz	0.20 dBmV	38.60 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	1	5120 kSym/s	35.60 MHz	36.75 dBmV
2	Locked	ATDMA	5	1280 kSym/s	39.60 MHz	36.75 dBmV
3	Locked	ATDMA	4	5120 kSym/s	16.40 MHz	34.75 dBmV
4	Locked	ATDMA	3	5120 kSym/s	22.80 MHz	35.25 dBmV
5	Locked	ATDMA	2	5120 kSym/s	29.20 MHz	36.75 dBmV

[whibler]

Reconnected the modem back in it's regular place and here is the current status:

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	256QAM	41	693.00 MHz	-7.50 dBmV	36.61 dB	0	0
2	Locked	256QAM	13	525.00 MHz	-5.30 dBmV	36.61 dB	9	0
3	Locked	256QAM	14	531.00 MHz	-5.70 dBmV	37.36 dB	4	0
4	Locked	256QAM	15	537.00 MHz	-5.50 dBmV	37.36 dB	5	0
5	Locked	256QAM	16	543.00 MHz	-5.30 dBmV	37.64 dB	7	0
6	Locked	256QAM	17	549.00 MHz	-5.60 dBmV	37.36 dB	0	0
7	Locked	256QAM	18	555.00 MHz	-5.30 dBmV	37.36 dB	0	0
8	Locked	256QAM	19	561.00 MHz	-5.00 dBmV	37.64 dB	0	0
9	Locked	256QAM	20	567.00 MHz	-5.30 dBmV	36.61 dB	0	0
10	Locked	256QAM	21	573.00 MHz	-5.20 dBmV	36.61 dB	0	0
11	Locked	256QAM	22	579.00 MHz	-4.80 dBmV	38.61 dB	0	0
12	Locked	256QAM	23	585.00 MHz	-4.80 dBmV	37.64 dB	0	0
13	Locked	256QAM	24	591.00 MHz	-4.80 dBmV	37.64 dB	0	0
14	Locked	256QAM	25	597.00 MHz	-4.80 dBmV	37.64 dB	0	0
15	Locked	256QAM	26	603.00 MHz	-4.70 dBmV	37.36 dB	0	0
16	Locked	256QAM	27	609.00 MHz	-5.00 dBmV	37.64 dB	0	0
17	Locked	256QAM	28	615.00 MHz	-5.40 dBmV	37.64 dB	0	0
18	Locked	256QAM	29	621.00 MHz	-5.70 dBmV	37.64 dB	0	0
19	Locked	256QAM	30	627.00 MHz	-6.00 dBmV	37.36 dB	0	0
20	Locked	256QAM	31	633.00 MHz	-6.30 dBmV	37.36 dB	0	0
21	Locked	256QAM	32	639.00 MHz	-6.80 dBmV	36.39 dB	0	0
22	Locked	256QAM	33	645.00 MHz	-6.70 dBmV	37.36 dB	0	0
23	Locked	256QAM	34	651.00 MHz	-6.60 dBmV	37.36 dB	0	0
24	Locked	256QAM	35	657.00 MHz	-7.00 dBmV	36.61 dB	0	0
25	Locked	256QAM	36	663.00 MHz	-7.20 dBmV	36.40 dB	0	0
26	Locked	256QAM	37	669.00 MHz	-7.40 dBmV	36.40 dB	0	0
27	Locked	256QAM	38	675.00 MHz	-7.30 dBmV	36.10 dB	0	0
28	Locked	256QAM	39	681.00 MHz	-7.50 dBmV	36.40 dB	0	0
29	Locked	256QAM	40	687.00 MHz	-7.60 dBmV	36.40 dB	0	0
30	Locked	256QAM	42	699.00 MHz	-7.70 dBmV	36.40 dB	0	0
31	Locked	256QAM	43	705.00 MHz	-7.80 dBmV	36.20 dB	0	0
32	Locked	256QAM	44	711.00 MHz	-7.90 dBmV	36.10 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	1	5120 kSym/s	35.60 MHz	42.75 dBmV
2	Locked	ATDMA	5	1280 kSym/s	39.60 MHz	44.25 dBmV
3	Locked	ATDMA	4	5120 kSym/s	16.40 MHz	41.25 dBmV
4	Locked	ATDMA	3	5120 kSym/s	22.80 MHz	41.25 dBmV
5	Locked	ATDMA	2	5120 kSym/s	29.20 MHz	42.75 dBmV

[CCAndrew]

Is there still a splitter to account for the loss, but all the upstream channels are back

[whibler]

Yes, I've connected the splitter back in where it was before

[CCAndrew]

Now that all the channels are back, see what happens.

[whibler]

The modem disconnected again during the night, as well as this morning. Current log and status show 2 of the upstream channels dropping out and multiple T3 timeouts today. Any suggestions?

Time Priority Description

Wed Jul 29 09:29:50 2020	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 09:29:50 2020	5	RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 09:35:42 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 09:36:00 2020	5	RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 09:49:54 2020	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 09:49:54 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 09:50:14 2020	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 09:50:14 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 09:50:26 2020	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 09:50:26 2020	5	RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 09:59:33 2020	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 09:59:33 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 10:00:33 2020	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 10:00:33 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 10:00:53 2020	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 10:00:53 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 10:01:53 2020	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 10:01:53 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 10:02:13 2020	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 10:02:13 2020	3	No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0;

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	256QAM	41	693.00 MHz	-7.30 dBmV	37.64 dB	734	5093
2	Locked	256QAM	13	525.00 MHz	-5.30 dBmV	38.61 dB	1050	5971
3	Locked	256QAM	14	531.00 MHz	-5.60 dBmV	38.98 dB	959	6649
4	Locked	256QAM	15	537.00 MHz	-5.30 dBmV	38.98 dB	744	7185
5	Locked	256QAM	16	543.00 MHz	-5.30 dBmV	38.61 dB	909	6024
6	Locked	256QAM	17	549.00 MHz	-5.40 dBmV	38.61 dB	864	6108
7	Locked	256QAM	18	555.00 MHz	-5.30 dBmV	38.98 dB	827	7489
8	Locked	256QAM	19	561.00 MHz	-5.20 dBmV	38.98 dB	787	6063
9	Locked	256QAM	20	567.00 MHz	-5.20 dBmV	37.64 dB	1466	5441
10	Locked	256QAM	21	573.00 MHz	-5.20 dBmV	37.36 dB	746	6083
11	Locked	256QAM	22	579.00 MHz	-5.00 dBmV	38.98 dB	1009	5679
12	Locked	256QAM	23	585.00 MHz	-5.10 dBmV	38.61 dB	746	4950
13	Locked	256QAM	24	591.00 MHz	-5.30 dBmV	38.61 dB	1461	5322
14	Locked	256QAM	25	597.00 MHz	-5.40 dBmV	38.61 dB	1016	4549
15	Locked	256QAM	26	603.00 MHz	-5.30 dBmV	38.61 dB	994	5801
16	Locked	256QAM	27	609.00 MHz	-5.40 dBmV	38.98 dB	659	6460
17	Locked	256QAM	28	615.00 MHz	-5.70 dBmV	38.61 dB	1102	6770
18	Locked	256QAM	29	621.00 MHz	-6.00 dBmV	38.61 dB	880	7221
19	Locked	256QAM	30	627.00 MHz	-6.10 dBmV	38.61 dB	894	5689
20	Locked	256QAM	31	633.00 MHz	-6.40 dBmV	37.64 dB	912	6864
21	Locked	256QAM	32	639.00 MHz	-6.70 dBmV	38.61 dB	650	6365
22	Locked	256QAM	33	645.00 MHz	-6.50 dBmV	38.61 dB	1369	5801
23	Locked	256QAM	34	651.00 MHz	-6.40 dBmV	38.98 dB	1059	6936
24	Locked	256QAM	35	657.00 MHz	-6.70 dBmV	37.64 dB	818	6266
25	Locked	256QAM	36	663.00 MHz	-7.10 dBmV	37.60 dB	224	3248
26	Locked	256QAM	37	669.00 MHz	-7.00 dBmV	37.60 dB	111	3241
27	Locked	256QAM	38	675.00 MHz	-7.10 dBmV	37.60 dB	165	3165
28	Locked	256QAM	39	681.00 MHz	-7.20 dBmV	38.20 dB	74	3287
29	Locked	256QAM	40	687.00 MHz	-7.20 dBmV	38.20 dB	135	3259
30	Locked	256QAM	42	699.00 MHz	-7.20 dBmV	38.20 dB	96	2699
31	Locked	256QAM	43	705.00 MHz	-7.40 dBmV	37.90 dB	99	2167
32	Locked	256QAM	44	711.00 MHz	-7.60 dBmV	37.30 dB	191	3006

>>Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	1	5120 kSym/s	35.60 MHz	54.00 dBmV
2	----	----	4	----	16.40 MHz	----
3	----	----	3	----	22.80 MHz	----
4	Locked	ATDMA	2	5120 kSym/s	29.20 MHz	54.00 dBmV

[CCAndrew]

I escalated it up to an Official Employee to help you get a tech out, expect a reply here

[whibler]

Thanks, much appreciated

[ComcastMorgan]

Hi there, whibler. Thanks for posting here in the community for support! I can partner with you to see what we can do about getting a technician out. We want to get these problems worked out for you. Please start by sending me a PM with your first and last name. I will reply from there.

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

Thanks!