Hello, my SB6190 modem keeps disconnecting multiple times throughout the day, resulting in loss of internet service for a few minutes each time. I've verified that no wider outages are taking place at these times, and I've tried power cycling the modem and resetting it to factory defaults, with no improvement. I've verified there is only one cable splitter in line before the modem, and I've cleaned the connections and verified their tightness. Here is the log and details from the modem.
Appreciate your help in resolving this issue.
Time Priority Description
Mon Jul 27 23:04:04 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Mon Jul 27 23:04:23 2020 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Mon Jul 27 23:04:24 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Mon Jul 27 23:04:25 2020 | 5 | RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 05:02:53 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 08:14:02 2020 | 5 | RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 08:35:29 2020 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 08:35:29 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 08:36:07 2020 | 5 | RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 09:04:57 2020 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 09:04:57 2020 | 5 | RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 09:05:30 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 09:07:52 2020 | 6 | TLV-11 - unrecognized OID;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 09:08:39 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 09:16:36 2020 | 5 | RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 09:16:36 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 09:26:57 2020 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 09:26:57 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 09:29:31 2020 | 6 | TLV-11 - unrecognized OID;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Tue Jul 28 09:30:18 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
1 | Locked | 256QAM | 21 | 573.00 MHz | -5.90 dBmV | 37.36 dB | 9 | 0 |
2 | Locked | 256QAM | 1 | 447.00 MHz | -3.60 dBmV | 38.61 dB | 47 | 2 |
3 | Locked | 256QAM | 2 | 453.00 MHz | -3.40 dBmV | 40.37 dB | 113 | 1091 |
4 | Locked | 256QAM | 3 | 459.00 MHz | -3.30 dBmV | 38.98 dB | 42 | 0 |
5 | Locked | 256QAM | 4 | 465.00 MHz | -3.10 dBmV | 38.98 dB | 40 | 15 |
6 | Locked | 256QAM | 5 | 471.00 MHz | -2.90 dBmV | 38.98 dB | 0 | 0 |
7 | Locked | 256QAM | 6 | 477.00 MHz | -3.30 dBmV | 38.98 dB | 25 | 26 |
8 | Locked | 256QAM | 7 | 483.00 MHz | -4.10 dBmV | 38.61 dB | 25 | 0 |
9 | Locked | 256QAM | 8 | 489.00 MHz | -5.00 dBmV | 38.98 dB | 29 | 19 |
10 | Locked | 256QAM | 9 | 495.00 MHz | -5.00 dBmV | 38.61 dB | 14 | 0 |
11 | Locked | 256QAM | 10 | 507.00 MHz | -5.00 dBmV | 38.61 dB | 31 | 2 |
12 | Locked | 256QAM | 11 | 513.00 MHz | -5.10 dBmV | 38.61 dB | 14 | 0 |
13 | Locked | 256QAM | 12 | 519.00 MHz | -5.40 dBmV | 38.61 dB | 10 | 0 |
14 | Locked | 256QAM | 13 | 525.00 MHz | -6.20 dBmV | 37.64 dB | 0 | 0 |
15 | Locked | 256QAM | 14 | 531.00 MHz | -6.50 dBmV | 38.61 dB | 6 | 0 |
16 | Locked | 256QAM | 15 | 537.00 MHz | -6.20 dBmV | 38.61 dB | 6 | 0 |
17 | Locked | 256QAM | 16 | 543.00 MHz | -6.10 dBmV | 38.98 dB | 7 | 0 |
18 | Locked | 256QAM | 17 | 549.00 MHz | -6.20 dBmV | 37.64 dB | 0 | 0 |
19 | Locked | 256QAM | 18 | 555.00 MHz | -6.00 dBmV | 38.61 dB | 0 | 0 |
20 | Locked | 256QAM | 19 | 561.00 MHz | -5.90 dBmV | 38.61 dB | 21 | 0 |
21 | Locked | 256QAM | 20 | 567.00 MHz | -6.00 dBmV | 37.36 dB | 8 | 0 |
22 | Locked | 256QAM | 22 | 579.00 MHz | -5.60 dBmV | 38.61 dB | 7 | 0 |
23 | Locked | 256QAM | 23 | 585.00 MHz | -5.50 dBmV | 38.98 dB | 8 | 0 |
24 | Locked | 256QAM | 24 | 591.00 MHz | -5.70 dBmV | 38.98 dB | 11 | 0 |
25 | Locked | 256QAM | 25 | 597.00 MHz | -5.60 dBmV | 38.60 dB | 11 | 0 |
26 | Locked | 256QAM | 26 | 603.00 MHz | -5.50 dBmV | 38.60 dB | 9 | 0 |
27 | Locked | 256QAM | 27 | 609.00 MHz | -5.60 dBmV | 38.60 dB | 0 | 0 |
28 | Locked | 256QAM | 28 | 615.00 MHz | -6.00 dBmV | 38.20 dB | 0 | 0 |
29 | Locked | 256QAM | 29 | 621.00 MHz | -6.20 dBmV | 38.60 dB | 0 | 0 |
30 | Locked | 256QAM | 30 | 627.00 MHz | -6.30 dBmV | 38.20 dB | 0 | 0 |
31 | Locked | 256QAM | 31 | 633.00 MHz | -6.70 dBmV | 38.20 dB | 0 | 0 |
32 | Locked | 256QAM | 32 | 639.00 MHz | -7.00 dBmV | 37.30 dB | 0 | 0 |
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
2 | Locked | ATDMA | 4 | 5120 kSym/s | 16.40 MHz | 46.00 dBmV |
Interesting. I plugged in the modem at the point of entry, where the coax splitter normally connects and here are the modem status results.
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
1 | Locked | 256QAM | 41 | 693.00 MHz | 0.30 dBmV | 38.61 dB | 0 | 0 |
2 | Locked | 256QAM | 13 | 525.00 MHz | 2.20 dBmV | 38.98 dB | 4 | 0 |
3 | Locked | 256QAM | 14 | 531.00 MHz | 1.70 dBmV | 38.98 dB | 0 | 0 |
4 | Locked | 256QAM | 15 | 537.00 MHz | 1.80 dBmV | 38.98 dB | 0 | 0 |
5 | Locked | 256QAM | 16 | 543.00 MHz | 1.80 dBmV | 38.98 dB | 5 | 0 |
6 | Locked | 256QAM | 17 | 549.00 MHz | 1.80 dBmV | 38.98 dB | 0 | 0 |
7 | Locked | 256QAM | 18 | 555.00 MHz | 2.30 dBmV | 38.98 dB | 0 | 0 |
8 | Locked | 256QAM | 19 | 561.00 MHz | 2.40 dBmV | 40.37 dB | 0 | 0 |
9 | Locked | 256QAM | 20 | 567.00 MHz | 2.40 dBmV | 37.36 dB | 0 | 0 |
10 | Locked | 256QAM | 21 | 573.00 MHz | 2.90 dBmV | 37.64 dB | 0 | 0 |
11 | Locked | 256QAM | 22 | 579.00 MHz | 3.20 dBmV | 38.98 dB | 0 | 0 |
12 | Locked | 256QAM | 23 | 585.00 MHz | 3.10 dBmV | 38.98 dB | 0 | 0 |
13 | Locked | 256QAM | 24 | 591.00 MHz | 3.20 dBmV | 38.61 dB | 0 | 0 |
14 | Locked | 256QAM | 25 | 597.00 MHz | 2.90 dBmV | 38.98 dB | 0 | 0 |
15 | Locked | 256QAM | 26 | 603.00 MHz | 2.90 dBmV | 38.98 dB | 0 | 0 |
16 | Locked | 256QAM | 27 | 609.00 MHz | 2.30 dBmV | 40.37 dB | 0 | 0 |
17 | Locked | 256QAM | 28 | 615.00 MHz | 2.00 dBmV | 38.61 dB | 0 | 0 |
18 | Locked | 256QAM | 29 | 621.00 MHz | 1.70 dBmV | 38.61 dB | 0 | 0 |
19 | Locked | 256QAM | 30 | 627.00 MHz | 1.40 dBmV | 38.98 dB | 0 | 0 |
20 | Locked | 256QAM | 31 | 633.00 MHz | 1.20 dBmV | 38.98 dB | 0 | 0 |
21 | Locked | 256QAM | 32 | 639.00 MHz | 1.20 dBmV | 38.61 dB | 0 | 0 |
22 | Locked | 256QAM | 33 | 645.00 MHz | 1.40 dBmV | 38.98 dB | 0 | 0 |
23 | Locked | 256QAM | 34 | 651.00 MHz | 1.50 dBmV | 38.98 dB | 0 | 0 |
24 | Locked | 256QAM | 35 | 657.00 MHz | 1.20 dBmV | 38.61 dB | 0 | 0 |
25 | Locked | 256QAM | 36 | 663.00 MHz | 1.10 dBmV | 38.60 dB | 0 | 0 |
26 | Locked | 256QAM | 37 | 669.00 MHz | 0.70 dBmV | 38.60 dB | 0 | 0 |
27 | Locked | 256QAM | 38 | 675.00 MHz | 0.60 dBmV | 38.60 dB | 0 | 0 |
28 | Locked | 256QAM | 39 | 681.00 MHz | 0.40 dBmV | 38.90 dB | 0 | 0 |
29 | Locked | 256QAM | 40 | 687.00 MHz | 0.30 dBmV | 38.60 dB | 0 | 0 |
30 | Locked | 256QAM | 42 | 699.00 MHz | 0.10 dBmV | 38.90 dB | 0 | 0 |
31 | Locked | 256QAM | 43 | 705.00 MHz | 0.10 dBmV | 38.90 dB | 0 | 0 |
32 | Locked | 256QAM | 44 | 711.00 MHz | 0.20 dBmV | 38.60 dB | 0 | 0 |
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
1 | Locked | ATDMA | 1 | 5120 kSym/s | 35.60 MHz | 36.75 dBmV |
2 | Locked | ATDMA | 5 | 1280 kSym/s | 39.60 MHz | 36.75 dBmV |
3 | Locked | ATDMA | 4 | 5120 kSym/s | 16.40 MHz | 34.75 dBmV |
4 | Locked | ATDMA | 3 | 5120 kSym/s | 22.80 MHz | 35.25 dBmV |
5 | Locked | ATDMA | 2 | 5120 kSym/s | 29.20 MHz | 36.75 dBmV |
Reconnected the modem back in it's regular place and here is the current status:
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
1 | Locked | 256QAM | 41 | 693.00 MHz | -7.50 dBmV | 36.61 dB | 0 | 0 |
2 | Locked | 256QAM | 13 | 525.00 MHz | -5.30 dBmV | 36.61 dB | 9 | 0 |
3 | Locked | 256QAM | 14 | 531.00 MHz | -5.70 dBmV | 37.36 dB | 4 | 0 |
4 | Locked | 256QAM | 15 | 537.00 MHz | -5.50 dBmV | 37.36 dB | 5 | 0 |
5 | Locked | 256QAM | 16 | 543.00 MHz | -5.30 dBmV | 37.64 dB | 7 | 0 |
6 | Locked | 256QAM | 17 | 549.00 MHz | -5.60 dBmV | 37.36 dB | 0 | 0 |
7 | Locked | 256QAM | 18 | 555.00 MHz | -5.30 dBmV | 37.36 dB | 0 | 0 |
8 | Locked | 256QAM | 19 | 561.00 MHz | -5.00 dBmV | 37.64 dB | 0 | 0 |
9 | Locked | 256QAM | 20 | 567.00 MHz | -5.30 dBmV | 36.61 dB | 0 | 0 |
10 | Locked | 256QAM | 21 | 573.00 MHz | -5.20 dBmV | 36.61 dB | 0 | 0 |
11 | Locked | 256QAM | 22 | 579.00 MHz | -4.80 dBmV | 38.61 dB | 0 | 0 |
12 | Locked | 256QAM | 23 | 585.00 MHz | -4.80 dBmV | 37.64 dB | 0 | 0 |
13 | Locked | 256QAM | 24 | 591.00 MHz | -4.80 dBmV | 37.64 dB | 0 | 0 |
14 | Locked | 256QAM | 25 | 597.00 MHz | -4.80 dBmV | 37.64 dB | 0 | 0 |
15 | Locked | 256QAM | 26 | 603.00 MHz | -4.70 dBmV | 37.36 dB | 0 | 0 |
16 | Locked | 256QAM | 27 | 609.00 MHz | -5.00 dBmV | 37.64 dB | 0 | 0 |
17 | Locked | 256QAM | 28 | 615.00 MHz | -5.40 dBmV | 37.64 dB | 0 | 0 |
18 | Locked | 256QAM | 29 | 621.00 MHz | -5.70 dBmV | 37.64 dB | 0 | 0 |
19 | Locked | 256QAM | 30 | 627.00 MHz | -6.00 dBmV | 37.36 dB | 0 | 0 |
20 | Locked | 256QAM | 31 | 633.00 MHz | -6.30 dBmV | 37.36 dB | 0 | 0 |
21 | Locked | 256QAM | 32 | 639.00 MHz | -6.80 dBmV | 36.39 dB | 0 | 0 |
22 | Locked | 256QAM | 33 | 645.00 MHz | -6.70 dBmV | 37.36 dB | 0 | 0 |
23 | Locked | 256QAM | 34 | 651.00 MHz | -6.60 dBmV | 37.36 dB | 0 | 0 |
24 | Locked | 256QAM | 35 | 657.00 MHz | -7.00 dBmV | 36.61 dB | 0 | 0 |
25 | Locked | 256QAM | 36 | 663.00 MHz | -7.20 dBmV | 36.40 dB | 0 | 0 |
26 | Locked | 256QAM | 37 | 669.00 MHz | -7.40 dBmV | 36.40 dB | 0 | 0 |
27 | Locked | 256QAM | 38 | 675.00 MHz | -7.30 dBmV | 36.10 dB | 0 | 0 |
28 | Locked | 256QAM | 39 | 681.00 MHz | -7.50 dBmV | 36.40 dB | 0 | 0 |
29 | Locked | 256QAM | 40 | 687.00 MHz | -7.60 dBmV | 36.40 dB | 0 | 0 |
30 | Locked | 256QAM | 42 | 699.00 MHz | -7.70 dBmV | 36.40 dB | 0 | 0 |
31 | Locked | 256QAM | 43 | 705.00 MHz | -7.80 dBmV | 36.20 dB | 0 | 0 |
32 | Locked | 256QAM | 44 | 711.00 MHz | -7.90 dBmV | 36.10 dB | 0 | 0 |
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
1 | Locked | ATDMA | 1 | 5120 kSym/s | 35.60 MHz | 42.75 dBmV |
2 | Locked | ATDMA | 5 | 1280 kSym/s | 39.60 MHz | 44.25 dBmV |
3 | Locked | ATDMA | 4 | 5120 kSym/s | 16.40 MHz | 41.25 dBmV |
4 | Locked | ATDMA | 3 | 5120 kSym/s | 22.80 MHz | 41.25 dBmV |
5 | Locked | ATDMA | 2 | 5120 kSym/s | 29.20 MHz | 42.75 dBmV |
Yes, I've connected the splitter back in where it was before
The modem disconnected again during the night, as well as this morning. Current log and status show 2 of the upstream channels dropping out and multiple T3 timeouts today. Any suggestions?
Time Priority Description
Wed Jul 29 09:29:50 2020 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 09:29:50 2020 | 5 | RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 09:35:42 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 09:36:00 2020 | 5 | RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 09:49:54 2020 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 09:49:54 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 09:50:14 2020 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 09:50:14 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 09:50:26 2020 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 09:50:26 2020 | 5 | RCS Partial Service;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 09:59:33 2020 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 09:59:33 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 10:00:33 2020 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 10:00:33 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 10:00:53 2020 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 10:00:53 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 10:01:53 2020 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 10:01:53 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 10:02:13 2020 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Wed Jul 29 10:02:13 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:48:67:71;CMTS-MAC=2c:0b:e9:15:2c:e9;CM-QOS=1.1;CM-VER=3.0; |
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
1 | Locked | 256QAM | 41 | 693.00 MHz | -7.30 dBmV | 37.64 dB | 734 | 5093 |
2 | Locked | 256QAM | 13 | 525.00 MHz | -5.30 dBmV | 38.61 dB | 1050 | 5971 |
3 | Locked | 256QAM | 14 | 531.00 MHz | -5.60 dBmV | 38.98 dB | 959 | 6649 |
4 | Locked | 256QAM | 15 | 537.00 MHz | -5.30 dBmV | 38.98 dB | 744 | 7185 |
5 | Locked | 256QAM | 16 | 543.00 MHz | -5.30 dBmV | 38.61 dB | 909 | 6024 |
6 | Locked | 256QAM | 17 | 549.00 MHz | -5.40 dBmV | 38.61 dB | 864 | 6108 |
7 | Locked | 256QAM | 18 | 555.00 MHz | -5.30 dBmV | 38.98 dB | 827 | 7489 |
8 | Locked | 256QAM | 19 | 561.00 MHz | -5.20 dBmV | 38.98 dB | 787 | 6063 |
9 | Locked | 256QAM | 20 | 567.00 MHz | -5.20 dBmV | 37.64 dB | 1466 | 5441 |
10 | Locked | 256QAM | 21 | 573.00 MHz | -5.20 dBmV | 37.36 dB | 746 | 6083 |
11 | Locked | 256QAM | 22 | 579.00 MHz | -5.00 dBmV | 38.98 dB | 1009 | 5679 |
12 | Locked | 256QAM | 23 | 585.00 MHz | -5.10 dBmV | 38.61 dB | 746 | 4950 |
13 | Locked | 256QAM | 24 | 591.00 MHz | -5.30 dBmV | 38.61 dB | 1461 | 5322 |
14 | Locked | 256QAM | 25 | 597.00 MHz | -5.40 dBmV | 38.61 dB | 1016 | 4549 |
15 | Locked | 256QAM | 26 | 603.00 MHz | -5.30 dBmV | 38.61 dB | 994 | 5801 |
16 | Locked | 256QAM | 27 | 609.00 MHz | -5.40 dBmV | 38.98 dB | 659 | 6460 |
17 | Locked | 256QAM | 28 | 615.00 MHz | -5.70 dBmV | 38.61 dB | 1102 | 6770 |
18 | Locked | 256QAM | 29 | 621.00 MHz | -6.00 dBmV | 38.61 dB | 880 | 7221 |
19 | Locked | 256QAM | 30 | 627.00 MHz | -6.10 dBmV | 38.61 dB | 894 | 5689 |
20 | Locked | 256QAM | 31 | 633.00 MHz | -6.40 dBmV | 37.64 dB | 912 | 6864 |
21 | Locked | 256QAM | 32 | 639.00 MHz | -6.70 dBmV | 38.61 dB | 650 | 6365 |
22 | Locked | 256QAM | 33 | 645.00 MHz | -6.50 dBmV | 38.61 dB | 1369 | 5801 |
23 | Locked | 256QAM | 34 | 651.00 MHz | -6.40 dBmV | 38.98 dB | 1059 | 6936 |
24 | Locked | 256QAM | 35 | 657.00 MHz | -6.70 dBmV | 37.64 dB | 818 | 6266 |
25 | Locked | 256QAM | 36 | 663.00 MHz | -7.10 dBmV | 37.60 dB | 224 | 3248 |
26 | Locked | 256QAM | 37 | 669.00 MHz | -7.00 dBmV | 37.60 dB | 111 | 3241 |
27 | Locked | 256QAM | 38 | 675.00 MHz | -7.10 dBmV | 37.60 dB | 165 | 3165 |
28 | Locked | 256QAM | 39 | 681.00 MHz | -7.20 dBmV | 38.20 dB | 74 | 3287 |
29 | Locked | 256QAM | 40 | 687.00 MHz | -7.20 dBmV | 38.20 dB | 135 | 3259 |
30 | Locked | 256QAM | 42 | 699.00 MHz | -7.20 dBmV | 38.20 dB | 96 | 2699 |
31 | Locked | 256QAM | 43 | 705.00 MHz | -7.40 dBmV | 37.90 dB | 99 | 2167 |
32 | Locked | 256QAM | 44 | 711.00 MHz | -7.60 dBmV | 37.30 dB | 191 | 3006 |
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
1 | Locked | ATDMA | 1 | 5120 kSym/s | 35.60 MHz | 54.00 dBmV |
2 | ---- | ---- | 4 | ---- | 16.40 MHz | ---- |
3 | ---- | ---- | 3 | ---- | 22.80 MHz | ---- |
4 | Locked | ATDMA | 2 | 5120 kSym/s | 29.20 MHz | 54.00 dBmV |
Thanks, much appreciated
Hi there, whibler. Thanks for posting here in the community for support! I can partner with you to see what we can do about getting a technician out. We want to get these problems worked out for you. Please start by sending me a PM with your first and last name. I will reply from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thanks!