Community Forum

Arris SVG2482AC Modem/Router and USB Ports

New Poster

Arris SVG2482AC Modem/Router and USB Ports

I bought an Arris SVG2482AC Modem/Router in June 2019 and soon discovered and was confirmed that BOTH USB ports were not working. No power for connected devices such as an external SSD. I was told that there will be a firmware upgrade in around September 2019. 

 

Where can I find out more info.?

 

Thanks

 

Jay

Expert

Re: Arris SVG2482AC Modem/Router and USB Ports

Those USB ports are there to provide power for your USB devices, not to provide data connections such as to an external hard drive. I've never seen those ports advertised for any other purpose:

 

USB.jpg

 

Did you try charging a smartphone with either port? 

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!