I have an Arris SBG6580 (modem and router) and, while it's holding it's wireless connection, it keeps on dropping the internet connection. If I power cycle the device, there's no issue for a few hours, but then it occurs again. We have one device connected via Ethernet directly from the router and it's never had an issue--only the wireless devices. I've tried changing the wireless channel, and it made no difference.
Is this an issue with my equipment? Something with Xfinity's side? Any suggestions?
Here's the info:
The cable modem is Operational
The cable modem receive signal is 543.0 MHz, 12.8 dBmV & 43.1 dB CNR (primary).
The primary network has 5 clients.
The DDNS service is disabled.
IP Filtering is configured for 0 IP addresses.
MAC Filtering is disabled.
Port Filtering is disabled.
Port Forwarding is disabled.
The DMZ Host is 192.168.0.0.
The wireless radio is enabled and set to 2.4Ghz.
The Wireless - Primary Network 2.4Ghz SSID is MOTOROLA-70315 and encryption type is WPA2-PSK .
The guest network is disabled.
The number of wireless client(s) connected 5.
The wireless access control list for 2.4Ghz is disabled and has 0 entries.
Wireless QoS (WMM) is enabled.
The firewall level is low.
Parental Control content filtering table is not Used.
Solved! Go to Solution.
I don't have the same equioment but we do have the same problem. Looking for answers on this is a pain. Nothing stays connected except the main PC that is connected through ethernet.
Post your signal's please.. So I got this correct.. your saying ethernet connected devices keep working but the WiFi devices have issues?