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Arris SBG6580-2 will not download at 150mbps, only 30 - 40mbps

New Poster

Arris SBG6580-2 will not download at 150mbps, only 30 - 40mbps

Greetings All,

We just upgraded our internet to the 150mbps, but my Arris SBG6580-2 will not download any faster than 30 - 40 mbps.  I have checked the settings in the router, but I do not see what changes I would need to make to get the speeds up.  I am running SBG6580-8.9.0.1-GA-00-092-NOSH firmware, and I think this is the current firmware.

 

Any assistance would be greatly appreciated.

 

Ron

New Poster

Re: Arris SBG6580-2 will not download at 150mbps, only 30 - 40mbps

I forgot to add this screenshot.Screenshot_2018-07-28 Status - Connection.png

Diamond Problem Solver

Re: Arris SBG6580-2 will not download at 150mbps, only 30 - 40mbps

Which speed tier were you subscribed to before upgrading ?

 

What do you get for the upload speed ?

 

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same speed problem ?

 

Have you first tried powercycling / re-starting the device ? No joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. You will lose any customized settings.

 

Your pic is broken..