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Arris SB8200 - SW upgrade Failed after download - Incompatible SW file

Tino707
Regular Visitor

Arris SB8200 - SW upgrade Failed after download - Incompatible SW file

I thought I would post my issue here as well after reading about other people having the same issue with SB8200 not getting the correct config file from xfinity.  I have spent so many hours with tech support and all they do is reset my modem. I am on a gigabit plan but my speed only reach about 400-550Mbps. Does anyone have a fix to this? Maybe I will get the Netgear CM1100 if xfinity can't fix this issue.

 

5-26-2020, 18:40:42 Error(4) "SW upgrade Failed after download - Incompatible SW file"
5-26-2020, 18:40:39 Notice(6) "SW Download INIT - Via Config file d11_m_sb8200_gigabit_c01.cm"

 

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 669000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed  

 

 
Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
44 Locked QAM256 669000000 Hz -0.6 dBmV 37.2 dB 0 0
17 Locked QAM256 507000000 Hz -2.1 dBmV 37.3 dB 0 0
18 Locked QAM256 513000000 Hz -2.2 dBmV 37.2 dB 0 0
19 Locked QAM256 519000000 Hz -2.3 dBmV 37.1 dB 0 0
20 Locked QAM256 525000000 Hz -2.1 dBmV 37.2 dB 0 0
21 Locked QAM256 531000000 Hz -2.5 dBmV 37.2 dB 0 0
22 Locked QAM256 537000000 Hz -2.3 dBmV 37.1 dB 0 0
23 Locked QAM256 543000000 Hz -2.5 dBmV 37.2 dB 0 0
24 Locked QAM256 549000000 Hz -2.2 dBmV 37.3 dB 0 0
25 Locked QAM256 555000000 Hz -2.3 dBmV 37.3 dB 0 0
26 Locked QAM256 561000000 Hz -2.3 dBmV 37.0 dB 0 0
27 Locked QAM256 567000000 Hz -2.3 dBmV 37.1 dB 0 0
28 Locked QAM256 573000000 Hz -2.4 dBmV 36.9 dB 0 0
29 Locked QAM256 579000000 Hz -2.3 dBmV 37.0 dB 0 0
30 Locked QAM256 585000000 Hz -2.5 dBmV 37.1 dB 0 0
31 Locked QAM256 591000000 Hz -2.6 dBmV 36.9 dB 0 0
32 Locked QAM256 597000000 Hz -2.5 dBmV 36.9 dB 0 0
33 Locked QAM256 603000000 Hz -2.4 dBmV 36.8 dB 0 0
34 Locked QAM256 609000000 Hz -1.8 dBmV 37.0 dB 0 0
35 Locked QAM256 615000000 Hz -1.5 dBmV 37.4 dB 0 0
36 Locked QAM256 621000000 Hz -1.1 dBmV 37.4 dB 0 0
37 Locked QAM256 627000000 Hz -1.2 dBmV 37.2 dB 0 0
38 Locked QAM256 633000000 Hz -1.3 dBmV 37.1 dB 0 0
39 Locked QAM256 639000000 Hz -1.1 dBmV 37.2 dB 0 0
40 Locked QAM256 645000000 Hz -1.2 dBmV 37.0 dB 0 0
41 Locked QAM256 651000000 Hz -1.1 dBmV 37.0 dB 0 0
42 Locked QAM256 657000000 Hz -1.2 dBmV 37.1 dB 0 0
43 Locked QAM256 663000000 Hz -0.9 dBmV 37.1 dB 0 0
45 Locked QAM256 675000000 Hz -0.8 dBmV 37.0 dB 0 0
46 Locked QAM256 681000000 Hz -0.6 dBmV 37.2 dB 0 0
47 Locked QAM256 687000000 Hz -0.7 dBmV 37.0 dB 0 0
48 Locked Other 850000000 Hz -1.8 dBmV 34.0 dB 9628 0

 

 
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 2 Locked SC-QAM 23700000 Hz 6400000 Hz 45.9 dBmV
2 1 Locked SC-QAM 17300000 Hz 6400000 Hz 46.1 dBmV
3 3 Locked SC-QAM 30300000 Hz 6400000 Hz 45.1 dBmV
4 4 Locked SC-QAM 36700000 Hz 6400000 Hz 43.9 dBmV
Truejake2
New Poster

Re: Arris SB8200 - SW upgrade Failed after download - Incompatible SW file

Any luck in getting this resolved?