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Arris Model SB6190 "not bonded upstream"

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Arris Model SB6190 "not bonded upstream"

I wasn't able to get Xfinity to install this, gifted to me, modem Arros SB6190 which my friend had it working and installed with Xfinity in Texas ( I saw it working).

The Miami, FL Xfinity rep says signal is good on their side but I cannot get the Up stream light to turn steady blue, as required.  

Can't navigate internet, please see attached screen response. Also a picture of how the modem lights look with this problem.

Any assistance will be greatly apprciated.6190.jpgArris SB6190Cnxnnotprivate.jpgNo Bonded Upstream