Very hard to do. It's bot after bot. They promise to connect you to a live human, but with 40 to 60 minutes waiting time, that's a long time to have to hang on the phone... It's a real drag to get to speak with a representative... I have given up this week on several occassions. Was easier to go to the store to there hear that they have no solution for my problem of huge data spikes all of a sudden.