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Am I getting my max speed?

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Am I getting my max speed?

Just upgraded my service over in Seattle to a 1gig, but in reality getting only about 400-440Mbit down. I have an Arris SB8200 modem, so it should be sufficient. I did reset the modem.

 

Could someone look at what my modem status page shows and see if anything stands out?

 

Thanks in advance! Here goes:

 

rocedure Status Comment
Acquire Downstream Channel 615000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

 

 

 

 

Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
21 Locked QAM256 615000000 Hz -1.6 dBmV 40.8 dB 0 0
1 Locked QAM256 483000000 Hz -2.3 dBmV 41.0 dB 0 0
2 Locked QAM256 489000000 Hz -3.1 dBmV 40.4 dB 2 0
3 Locked QAM256 495000000 Hz -2.5 dBmV 40.7 dB 0 0
4 Locked QAM256 507000000 Hz -2.6 dBmV 40.7 dB 0 0
5 Locked QAM256 513000000 Hz -3.1 dBmV 40.1 dB 0 0
6 Locked QAM256 519000000 Hz -2.9 dBmV 40.5 dB 0 0
7 Locked QAM256 525000000 Hz -2.8 dBmV 40.6 dB 0 0
8 Locked QAM256 531000000 Hz -2.9 dBmV 40.6 dB 0 0
9 Locked QAM256 543000000 Hz -2.1 dBmV 40.6 dB 0 0
10 Locked QAM256 549000000 Hz -1.8 dBmV 40.8 dB 0 0
11 Locked QAM256 555000000 Hz -1.9 dBmV 40.7 dB 0 0
12 Locked QAM256 561000000 Hz -1.5 dBmV 40.9 dB 0 0
13 Locked QAM256 567000000 Hz -1.9 dBmV 40.9 dB 0 0
14 Locked QAM256 573000000 Hz -1.5 dBmV 41.0 dB 0 0
15 Locked QAM256 579000000 Hz -1.7 dBmV 40.8 dB 0 0
16 Locked QAM256 585000000 Hz -1.3 dBmV 40.9 dB 0 0
17 Locked QAM256 591000000 Hz -1.9 dBmV 40.8 dB 0 0
18 Locked QAM256 597000000 Hz -1.4 dBmV 40.9 dB 0 0
19 Locked QAM256 603000000 Hz -1.7 dBmV 41.0 dB 0 0
20 Locked QAM256 609000000 Hz -1.8 dBmV 40.9 dB 0 0
22 Locked QAM256 621000000 Hz -1.8 dBmV 40.6 dB 0 0
23 Locked QAM256 627000000 Hz -1.5 dBmV 40.8 dB 0 0
24 Locked QAM256 633000000 Hz -1.8 dBmV 40.8 dB 0 0
25 Locked QAM256 639000000 Hz -1.4 dBmV 41.0 dB 0 0
26 Locked QAM256 645000000 Hz -1.7 dBmV 40.7 dB 0 0
27 Locked QAM256 651000000 Hz -1.4 dBmV 40.8 dB 0 0
28 Locked QAM256 657000000 Hz -1.4 dBmV 41.0 dB 0 0
29 Locked QAM256 663000000 Hz -1.5 dBmV 40.9 dB 0 0
30 Locked QAM256 669000000 Hz -1.4 dBmV 41.0 dB 0 0
31 Locked QAM256 675000000 Hz -1.1 dBmV 41.0 dB 0 0
159 Locked Other 722000000 Hz 1.7 dBmV 40.5 dB 0 0

 

 
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 5 Locked SC-QAM 30100000 Hz 6400000 Hz 43.5 dBmV
2 6 Locked SC-QAM 36500000 Hz 6400000 Hz 43.5 dBmV
3 7 Locked SC-QAM 17300000 Hz 6400000 Hz 42.0 dBmV
4 8 Locked SC-QAM 23700000 Hz 6400000 Hz 42.5 dBmV

 

 

Expert

Re: Am I getting my max speed?

You’re getting about the half the speed you should. It Try this:

https://forums.xfinity.com/t5/Your-Home-Network/Troubleshooting-Gigabit-internet-speeds/td-p/3145413

Also make sure your network card is saying 1Gbps Full Duplex as the connection.

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Official Employee

Re: Am I getting my max speed?

Hello, olbc. Thanks for reaching out to us on the forums. I apologize to hear you're not getting the full speed you are paying for. If what jweaver0312 has sent you did not resolve the issue, send me a PM with your first and last name so I may have a deeper look into the signal and the modem.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employee

Re: Am I getting my max speed?

Hello, olbc. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!