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All the gateway lights are on

New Poster

All the gateway lights are on

All of a sudden all of my gateway lights are on I tried resetting in the back by pressing for 20seconds and it won't even reset they are still on I unplugged it and one light turns on then all of them go back on I tried everything and nothing works
Expert

Re: All the gateway lights are on

Is your Internet connection, etc working?

Expert

Re: All the gateway lights are on

In my experience, that's an indication that the device has died and needs to be replaced. You can swap it for a new one at your local service center (https://www.xfinity.com/support/service-center-locations/) or you can have a tech swap it for you free of charge.

 

You can try a factory reset (hold the button in the pinhole on the rear of the device for ~30 seconds.) That may fix it temporarily. Either way, swap the device ASAP.