Community Forum

Admin Tool

New Poster

Admin Tool

Just exchanged modem. Received Model DCP3939. Cannot access the Admin Tool, Default user ID and password = authentication Fail. How do I resolve?

Diamond Problem Solver

Re: Admin Tool

Have you first tried powercycling / re-starting the device ? No joy ? Try hard resetting the device by pressing and holding in the recessed reset button on the rear for 30 seconds.