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Try asking for a tier 2 rep or a supervisor. Or we can get an employee here to help you.
Can you not use a router connected to one of the ports on the 8200 for your home networking needs ?
Don't use the XH home router for networking. Only use it for the home security system. Hang a high quality retail available router off of the 8200 modem, and then hang the home security router off of one of that router's LAN / ethernet ports.
The extra residential IPs have been phased out in some areas. An employee can check for you.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
"According to the Comcast rate card for my area, they are are available for $4.95, but none of the Xfinity Support knew how to go about adding it."
I'm going to try escalating this to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic.
Hi whorable, I can check and see if having a static IP is offered in your area. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?